| Location | Cary, NC |
| Job Type | Contractor |
| Salary | $20–$25 Per Hour |
Job Title: Sales/Marketing Representative II
Client: Heavy Machine Manufacturing Company
Location: Cary, NC 27513
Duration: 12 Months – Possible Extension
Shift: 1st Shift | 8:00 AM – 5:00 PM
Description:
Job Overview
Provide customer service, administrative, and operational support by managing customer/dealer inquiries, processing transactions, and maintaining accurate records in CRM and SAP systems.
Key Responsibilities
· Monitor and manage the Expert Connect queue, including emails and voicemails.
· Assign and resolve customer/dealer tickets.
· Maintain 24-hour/next-business-day response times.
· Communicate with customers and dealers by phone and email.
· Process tax corrections and purchase orders accurately.
· Retrieve and distribute unassigned POs through the CRM system.
· Track purchase orders and follow up to ensure completion.
· Support accounting and audit teams with: Invoice cancellations, Proforma invoices, Tax corrections, Quote processing
· Create and maintain customer master records in SAP.
· Assign quotes to contracts within the CRM system.
· Maintain accurate transaction and customer records.
· Build strong customer/dealer relationships.
· Manage multiple priorities while meeting productivity and quality targets.
· Follow company policies, procedures, and regulatory requirements.
Required Skills
· Strong customer service and communication skills.
· Excellent written and verbal communication.
· Strong organization and time-management skills.
· High attention to detail.
· Strong follow-up and problem-solving abilities.
· Ability to manage multiple tasks and deadlines.
· Adaptability in a fast-paced environment.
· Customer-focused approach and ability to build rapport.
· Strong questioning, planning, reporting, and workflow-management skills.
· Ability to handle customer concerns and challenges professionally.
Technical Skills
· CRM systems
· Microsoft Outlook
· Microsoft Excel
· Microsoft Word
· Customer/order management systems
· Purchase order and quote processing
· SAP – Preferred
Education & Experience
· Post-secondary education preferred.
· Entry-level candidates may be considered.
· Basic experience with office/operational systems preferred.
· Training will be provided as needed.
Heavy Machine Manufacturing Company