Sales Manager

Scope of Position

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Position Responsibilities and Qualifications

Education & Experience

• High School diploma or GED certification.
• Previous experience as room sales coordinator or in a sale's administrative role.
• Specialty or brand certification preferred.
• Proficient in Microsoft Office Suite and sales-related computer programs required.
• Strong financial knowledge required.
• Valid driver's license from the appropriate state and MVR in good standing.

Physical Requirements

• Long hours sometimes required, including nights and weekends.
• Light work: exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to move quickly about the property to various departments.

Required Competencies

• Must be able to convey information and ideas clearly, both orally and in writing.
• Must work well in stressful, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information and data from disparate sources and consider, adapt, adjust, or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and perform basic arithmetic functions. 

Responsibilities May Include Any and All of the Following

• Must be able to meet or exceed assigned sales goals.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including proper dress and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and team members.
• Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales efforts for the purpose of securing business for the hotel.
• Monitor production of all top accounts and evaluate trends within your market.
• Develop and maintain relationships with key clients to produce group and/or convention business.
• Negotiate guest room rates, meeting room rental, function space and hotel services within approved booking guidelines. Confirm all requirements in writing via sales contract.
• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

• Refer business to other Desert Hospitality Management hotels to keep it within the portfolio.
• Accurately forecast all bookings and cancellations.
• Assist the Regional Director of Sales with implementation and achievement of the Sales Marketing Plan.
• Attend and represent the company at trade shows and city-wide conventions if necessary.
• Fulfill Manager on Duty shifts.
• Have knowledge and understanding of all department policies and procedures and communicate and enforce all policies fairly and consistently with staff.
• Develop a full working knowledge of hotel operations, including Food and Beverage, Guest Services and Reservations/Revenue.
• Operate within the established sales expense budget.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all DHM sales policies and selling techniques, with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct professional, thorough site inspections of the hotel with clients, exhibiting key features and benefits of the property.
• Update computerized sales management systems, including generating reports, entering business, blocking space and building accounts.
• Update bookings in the property management system, including group blocks, routing and reservations.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Perform other duties as requested by management.
• Attend meetings/training as required by management.