Benefits:- Bonus based on performance
- Competitive salary
- Employee discounts
- Training & development
- Company parties
- Flexible schedule
- Profit sharing
The Sales Manager is responsible for ensuring an exceptional customer experience at YogaSix Southport Studio according to YogaSix standards. He/she will lead a team of Sales Associates and lead the sales activities at the studio. In addition help the owner with operational activities 2-3 hours a week.
Position Responsibilities
Sales - achieve studio profitability and growth targets through strategic, relationship based selling
• Generate new customer prospects for the studio through referrals, business to business networking
• Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
• Manage the wellness advisor team and grow all revenue streams including Memberships, Retail and Teacher Training
Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels
• Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
• Social media management
• Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic
Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty
• Ensure all members have a high-quality experience in studio
• Address and resolve customer service issues
• Design activities to promote member engagement
• Monitor and implement tactics to manage member attrition
Management and Operations - ensure the day to day operations of the studio run smoothly
• Work with Studio Owner and Lead Teacher to optimize class schedule on an ongoing basis
• Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
• Participate in studio, regional and company-wide meetings and trainings as needed
Qualifications
Sales
• Strong experience and history of performance in retail/service or fitness sales
• Proven experience in the full lifecycle of lead management (generating, following up, and closing leads)
• Highly confident in generating personal sales, training and managing staff in sales strategy
• Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training
Communications and Customer Service
• • Strong customer service skills
• Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills
Management
• High emotional intelligence, common sense and problem solving mentality
• Team leadership experience, with positive track record of staff supervision
• • Strong attention to detail and accuracy
• Professional, punctual, reliable and neat
• Trustworthy and able to handle confidential information
• Proficient with computers and studio software