Department: Sales
Reports To: Director of Sales
Supervises: Sales Coordinator
Revised: February 2026
Position Summary
Implements and executes hotel's sales activities for assigned market segments to maximize profitability and guest satisfaction.
Key Responsibilities
- Achieve budgeted sales goals through sales calls and lead cultivation.
- Communicate with departments regarding group arrivals and needs.
- Network with community organizations.
- Assist with sales budget and marketing plan.
- Submit reports and special projects on time.
- Handle guest complaints using Guest Service Recovery method.
- Maintain account files and competitive awareness.
- Schedule tours and client presentations.
- Maintain safe and organized work area.
- Perform other duties as needed.
Qualifications
- Professional verbal and written communication skills.
- Knowledge of budgeting, forecasting, and marketing.
- Weekend/holiday availability; travel required.
- Basic to intermediate computer skills.
- Prefer 2+ years experience in comparable role.
Job Environment
- Primarily indoors; some outside travel.
- Significant walking and standing.
- Some light lifting.
- Infrequent bending or stooping.
Benefits
• Medical, dental, vision, and prescription drug coverage
• 401(k)
• Flexible Spending Account
• Employer-sponsored life insurance
• Employer-sponsored short-term and long-term disability
• Employee Assistance Program
• Voluntary life insurance
• Vacation and paid holidays