Sales Manager

Minimum Qualifications:

Bachelor's Degree in Hotel Management, Business Administration or related field plus a

minimum of three (3) years hotel/resort sales experience, preferably in a 4-star/4-

diamond property. Must be proficient in the use of Microsoft Office applications, and PMS

systems such as Agilysys Visual-1 or LMS. Must have exceptional interpersonal, customer

service and negotiating skills. Must have strong written and oral communication skills.

Knowledge of the casino industry preferred. Must be detail-oriented with strong

organizational and multi-tasking skills. Must have strong working knowledge of banquet

functions, room set-ups, A/V, and Food and Beverage. Must meet all knowledge, skills

and abilities. Must be able to obtain/maintain any necessary licenses and/or certifications.

Must be twenty-one (21) years of age. Valid Driver license. No felony, theft or stealing

convictions. Must be able to successfully pass a pre-employment drug/alcohol screen,

background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Skills and Abilities:

• Extensive knowledge of negotiation and sales associated with the hotel industry.
• Excellent written skills to produce sales and marketing communication that properly

reflects the resort's image

• Excellent speaking and presentation skills
• Ability to perform critical analysis.
• Ability to manage extensive amounts of information
• Considerable ability to listen effectively
• Ability to work effectively both independently and as a team member
• Ability to manage and organize complex projects and establishes priorities consistent

with department/resort objectives

• Ability to effectively interact department heads, customers and team members, which

may require high levels of patience, tact and diplomacy

• Ability to manage multiple projects, meet and work effectively under time and

resource constraints

Physical Demands:

While performing the duties of this job, the employee may be required to stand for

prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch,

and have normal auditory and verbal communications skills. The employee must

occasionally lift and/or move up to 25 pounds. Frequent local or regional travel, using

personal vehicle. Periodic domestic travel required. Occasional competitive property visits,

industry & other meetings/events.

Work Environment:

Work is generally performed in an office setting with a moderate noise level. Occasional

work is performed in a Casino setting with a high noise level. Evening and/or weekend

work may be required. Extended hours and irregular shifts may be required.

Essential Duties & Responsibilities:

• Solicit, negotiate and confirm new and repeat business through various efforts

(outside sales calls, telemarketing, direct mail, referrals, networking, internet

prospecting, etc.) to maximize revenues to meet/exceed goals. Efforts are to be in

compliance with established company sales process standards

• Record, notify and coordinate customer specifications with other departments and

quickly, efficiently respond to customer issues, comments and problems to ensure a

quality experience and enhance future sales prospects

• Create and distribute effective internal and external communication (written and

verbal)

• Develop and implement creative sales strategy by analyzing historical, current and

future hotel/market/account trends

• Develop and continually enhance relationships with key corporate, business and travel

industry accounts

• Maintain accurate, legible records and files consistent with established automated or

manual sales system

• Participate in training, trade shows, field trips and community, industry and

professional organizations to maintain high visibility in support of the achievement of

sales and revenue goals

• Perform special projects and other responsibilities as assigned and participate in task

forces and committees as requested

• Represent property at various trade shows.