Sales Manager

Minimum Qualifications:
Bachelor’s Degree in Hotel Management, Business Administration or related field plus a
minimum of three (3) years hotel/resort sales experience, preferably in a 4-star/4-
diamond property. Must be proficient in the use of Microsoft Office applications, and PMS
systems such as Agilysys Visual-1 or LMS. Must have exceptional interpersonal, customer
service and negotiating skills. Must have strong written and oral communication skills.
Knowledge of the casino industry preferred. Must be detail-oriented with strong
organizational and multi-tasking skills. Must have strong working knowledge of banquet
functions, room set-ups, A/V, and Food and Beverage. Must meet all knowledge, skills
and abilities. Must be able to obtain/maintain any necessary licenses and/or certifications.
Must be twenty-one (21) years of age. Valid Driver license. No felony, theft or stealing
convictions. Must be able to successfully pass a pre-employment drug/alcohol screen,
background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Skills and Abilities:
• Extensive knowledge of negotiation and sales associated with the hotel industry.
• Excellent written skills to produce sales and marketing communication that properly
reflects the resort’s image
• Excellent speaking and presentation skills
• Ability to perform critical analysis.
• Ability to manage extensive amounts of information
• Considerable ability to listen effectively
• Ability to work effectively both independently and as a team member
• Ability to manage and organize complex projects and establishes priorities consistent
with department/resort objectives
• Ability to effectively interact department heads, customers and team members, which
may require high levels of patience, tact and diplomacy
• Ability to manage multiple projects, meet and work effectively under time and
resource constraints
Physical Demands:
While performing the duties of this job, the employee may be required to stand for
prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch,
and have normal auditory and verbal communications skills. The employee must
occasionally lift and/or move up to 25 pounds. Frequent local or regional travel, using
personal vehicle. Periodic domestic travel required. Occasional competitive property visits,
industry & other meetings/events.
Work Environment:
Work is generally performed in an office setting with a moderate noise level. Occasional
work is performed in a Casino setting with a high noise level. Evening and/or weekend
work may be required. Extended hours and irregular shifts may be required.

Essential Duties & Responsibilities:
• Solicit, negotiate and confirm new and repeat business through various efforts
(outside sales calls, telemarketing, direct mail, referrals, networking, internet
prospecting, etc.) to maximize revenues to meet/exceed goals. Efforts are to be in
compliance with established company sales process standards
• Record, notify and coordinate customer specifications with other departments and
quickly, efficiently respond to customer issues, comments and problems to ensure a
quality experience and enhance future sales prospects
• Create and distribute effective internal and external communication (written and
verbal)
• Develop and implement creative sales strategy by analyzing historical, current and
future hotel/market/account trends
• Develop and continually enhance relationships with key corporate, business and travel
industry accounts
• Maintain accurate, legible records and files consistent with established automated or
manual sales system
• Participate in training, trade shows, field trips and community, industry and
professional organizations to maintain high visibility in support of the achievement of
sales and revenue goals
• Perform special projects and other responsibilities as assigned and participate in task
forces and committees as requested
• Represent property at various trade shows.