Sales Manager (Co-op Partners Warehouse)

Establish annual customer relationship plan to understand customer needs and how CPW can provide unparalleled customer service · Communicate customer feedback and opportunities to Buyers, Sales Associates, and Operations team to optimize operations and service to help build a customer centric culture that focus on pro-actively seeking feedback to find ways to optimize and drive sales · Identifying and onboarding potential new customers · Maintain historical perspective on the marketplace to analyze and predict future trends and customer behavior · Partner with Purchasing to develop and execute promotion strategy. SAFETY AND SECURITY Observes safety and security procedures such as Current Good Manufacturing Practices (cGMP's), Material Safety Data (MSD) sheets, Personal Protective Equipment (PPE), Lock-Out-Tag-Out (LOTO), Emergency Evacuations and Building Security; Reports potentially unsafe conditions and injuries: near miss/incidents/accidents; Uses and cares for company equipment and materials properly.

Co-op Partners Warehouse (CPW), a part of Twin Cities Co-op Partners (TCCP) and Wedge retail stores, is a cooperatively owned produce and natural foods wholesale distributor servicing co-ops, retailers, restaurants, educational institutions, and buying clubs in the Upper Midwest. CPW's mission is to build community by developing a strong local food system. OVERVIEW: This is a salaried, full time, 40 hour per week position based out of CPW's offices in St. Paul. Typical shifts are Monday through Friday, 7:30am - 3:30pm. Occasional evening and weekends required, usually for on-call or emergency response. PURPOSE: The Sales Manager supports CPW's mission by leading the inside sales team, coordinating customer communication, developing new sales channels, and strengthening existing sales channels. This role helps ensure responsive customer service, smooth day-to-day operations, effective cross-department communication, and a strong CPW presence in the regional food system. reports to: CPW Director essential functions: · Develop sales strategy by customer channel grocery, restaurants, cafes/coffee shops, and food service through sales trend analysis. Identify growth opportunities with current and potential customers. · Establish annual customer relationship plan to understand customer needs and how CPW can provide unparalleled customer service · Communicate customer feedback and opportunities to Buyers, Sales Associates, and Operations team to optimize operations and service to help build a customer centric culture that focus on pro-actively seeking feedback to find ways to optimize and drive sales · Identifying and onboarding potential new customers · Maintain historical perspective on the marketplace to analyze and predict future trends and customer behavior · Partner with Purchasing to develop and execute promotion strategy. · Independently manage negotiations with customers based on margin goals, which may include providing volume discounts or other agreements. · Supervise, train, and motivate the sales staff to make proactive decisions in all their communications with customers: relationship building, problem solving, etc. · Establish and maintain internal customer database management system to track all customer interactions · Build a customer centric culture that focus on proactively seeking feedback to find ways to optimize and drive sales • Provide consistent and respectful customer service to team members, vendors and customers. • Ensure timely response to internal customer questions and concerns. · Performs other tasks as assigned. QUALIFICATIONS · Computer literacy: Microsoft Office, ERP/WMS. · At least 6 years proven sales and management experience, preferably in produce. · Excellent communication and interpersonal skills. · Analytical mindset with the ability to make data-driven decisions. · Strong negotiation skills and business acumen. · Solutions-oriented problem solving mindset. · Familiarity with industry regulations and quality standards. · Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds. · Ability to work with TCCP to create an inclusive environment where all are welcomed. ESSENTIAL PHYSICAL ABILITIES · This job operates in a food cold storage environment and in an office setting. Extended periods of standing and periods of time sitting using a computer or other devices are common. · Occasional work in a refrigerated environment, down to 34 degrees F · Occasional lifting to 40 lbs. SAFETY AND SECURITY Observes safety and security procedures such as Current Good Manufacturing Practices (cGMP's), Material Safety Data (MSD) sheets, Personal Protective Equipment (PPE), Lock-Out-Tag-Out (LOTO), Emergency Evacuations and Building Security; Reports potentially unsafe conditions and injuries: near miss/incidents/accidents; Uses and cares for company equipment and materials properly. Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.