Business Development Manager
Location: [Bloomington, Indiana]
Dealership: Royal South Toyota
The Opportunity: Build Your Vision
Are you a BDC Manager or other Sales Pro who has knowledge of the BDC process? Royal South Toyota is a mid-sized, community-focused dealership looking for a high energy leader to build our Business Development Center from the ground up.
We aren't looking for a "cog in a machine" for a high-volume factory. We need an architect—someone who can design the workflows, select the talent, and establish the culture for a brand-new department that will serve as the heartbeat of our sales and service operations.
Core Responsibilities (The "Build" Phase)
- Department Design: Establish the foundational processes for lead management, including response time standards, multi-channel communication (phone, text, email), and specialized word tracks.
- Talent Acquisition: Recruit and hire your own initial team of BDC Representatives, focusing on quality and "customer-first" personalities over raw volume experience.
- CRM Configuration: Partner with management to optimize our CRM (VinSolutions) for automated follow-up schedules and lead distribution.
- Interdepartmental Handoffs: Design the "road to the sale" and service appointment workflows to ensure a seamless transition from your team to our Sales and Service Advisors.
- Training & Mentorship: Develop a training curriculum that empowers your team to handle objections with empathy and professional persistence.
Ongoing Management (Mid-Size Focus)
- Quality over Quantity: In a mid-sized environment, every lead is gold. You will monitor call quality and lead nurturing to ensure no opportunity is ever "burnt".
- Strategy Alignment: Hold weekly meetings with Sales and Service Managers to align BDC campaigns with Toyota national incentives and local inventory.
- Reporting: Track and present key metrics such as appointment show rates and lead-to-sold ratios to the General Manager.
Qualifications
- Experience: Automotive Sales especially Internet Sales experience preferred.
- Entrepreneurial Spirit: You must be comfortable with ambiguity and have the drive to "own" the department's success from day one.
- Toyota Expertise preferred but not necessary.
- Leadership: Ability to lead by example—you aren't afraid to jump on the phones to show your team how it's done.
What We Offer
- Creative Freedom: The rare chance to build a department exactly how you believe it should run.
- Competitive Pay: Base salary plus a percentage of department profit
- Full Benefits: Medical, dental, vision, and 401(k) with company match.
- Stability: We are a mid-sized, family-oriented store that values long-term relationships over "burn and turn" staffing.