Leadership + Sales + Call Center experience
Our client, a leader in customer experience technology and services company, is hiring for a Sales Manager. This role is ideal for a sales leader who thrives in a fast-paced environment. You will use your sales experience to coach team members, support customer interactions, and drive performance while building your leadership skills.
Lead by example, motivate others to overcome challenges, achieve goals, and grow their careers.
Type of Hire: Direct Hire
Start day: ASAP
Pay Rate: $60K/ year + 15% bonus
Location: Onsite Tempe, AZ 85281
Schedule: Mon-Fri flexibility based on needs, office hours.
Responsibilities:
- Coach sales associates to achieve business and client objectives through performance observations, constructive feedback, and ongoing support.
- Develop team members’ consultative selling skills by strengthening their ability to create value, establish urgency, and communicate effectively with customers.
- Provide guidance on customer escalations and support associates in navigating account-related conversations.
- Track performance metrics, attendance, and daily activities to ensure associates remain aligned with expectations and goals.
- Facilitate training and communication on products, services, tools, processes, and client requirements.
- Utilize business and client systems to support team operations, address inquiries, and complete administrative responsibilities.
- Build leadership expertise by motivating, mentoring, and fostering the professional growth and development of team members.
Requirements:
- High school diploma or equivalent
- 4+ years of contact center experience, including inbound and outbound calls
- 2+ years of applied sales experience with a customer-focused mindset
- Experience leading a sales representative team
- Ability to support multiple products and services while coaching team members
- Strong verbal and written communication skills
Benefits
Full package of benefits!