Send client communications from the implementation email inbox (not a customer support role). Contract is expected to run through late January / early February (end of Open Enrollment).
Numbers & Facts
Location
Rochester, NY (Remote)
Salary
$40–$46.42 Per Hour
Description
Position Overview
This is a project-based, fully remote position supporting the Open Enrollment Implementation Team.
Contract is expected to run through late January / early February (end of Open Enrollment).
The resource will work closely with Project Managers and the Implementation Team.
Primary Responsibilities
Review and process implementation paperwork.
Perform data entry and verify information across internal systems.
Support project managers with implementation documentation.
Use Salesforce to track and manage implementation activities.
Send client communications from the implementation email inbox (not a customer support role).
Example emails:
Introduce the implementation team.
Confirm implementation has been received.
Inform clients that a Project Manager will contact them within the expected timeframe.
Maintain accurate records and assist throughout the implementation process.
Handle a high volume of implementations during Open Enrollment.
Required Skills
Strong administrative and data entry experience.
Experience verifying information and maintaining accuracy.
Ability to work in a fast-paced, high-volume environment.
Strong attention to detail.
Excellent written communication skills.
Comfortable learning multiple internal systems.
Salesforce- knowing how to navigate it
Education: High School Experience with flexible spending accounts in COBRA will be helpful Healthcare BG preferred
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.