Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.Are you detail-oriented, organized, and thrive on keeping things moving? We're looking for someone who can juggle multiple orders, chase down answers, and keep customers informed every step of the way.We are currently seeking a Sales Expeditor Administrator in Lancaster, MA with strong organizational and administrative skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday, 8am – 5pm.
Wage - $24. - $28. /Hour based on experience and an excellent benefits package.ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
- Track open sales orders daily and proactively follow up with suppliers on order status, confirmations, and shipment dates
- Expedite orders at risk of delay by escalating with vendors and communicating updated timelines to the sales team and customers
- Monitor and update lead times across a range of domestic and international suppliers, factoring in manufacturing type (stocked vs. make-to-order) and part complexity
- Reconcile order acknowledgments against purchase orders to catch pricing, quantity, or date discrepancies early
- Maintain accurate, up-to-date records of order status, expected delivery dates, and communication history
- Coordinate with purchasing, warehouse, and sales departments to resolve fulfillment issues quickly
- Provide clear, timely status updates to customers and account managers on delayed or expedited items
- Flag recurring supplier delays or bottlenecks and support process improvements
- Complete and manage compliance paperwork and surveys for customer accounts and transactions
SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY - Strong attention to detail and follow-through — nothing falls through the cracks
- Comfortable managing a high volume of open orders and shifting priorities
- Proficient in Microsoft Office (especially Excel) and comfortable learning ERP/order management systems
- Desire to work with cutting-edge industrial automation products and a global supplier network
- Clear, confident communicator who can push for answers from suppliers and keep customers calm and informed
- Previous experience in order management, purchasing, or logistics is a plus, but not required
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