Sales Engineer Manager

Summary

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Act as a senior technical advisor to the SE team, strategic customers and sales teams.
• Provide detail & tailored technical demonstrations of ESET solutions (MDR, Endpoint, Encryption, MFA, ECOS, EDR, CTI).
• Conduct 'proof of value' assessments for end customers and strategic channel partners.
• Collaborate with partners to improve technical enablement, solution adoption, and joint customer engagements.
• Support high-value enterprise sales opportunities through direct technical leadership on complex deals.
• Engage with CIO, CTO, CISO, and enterprise architecture leaders within strategic accounts.
• Assist in deeper qualifications of customer requirements and contribute to opportunity responses in the CRM.
• Keep up to date with industry knowledge and news from a technical perspective.
• Develop and maintain up-to-date testing programs/demonstration environments for all ESET solutions.
• Continuously refine technical sales processes, methodologies, and best practices.

MANAGERIAL RESPONSIBILITIES

• Manage, coach, and develop a team of high performing Sales Engineers in the HighTouch segment in North America as well as Sales Engineers supporting our channel partners, MSP partners and alliance partners.
• Establish clear performance expectations and accountability standards.
• Hire and develop top technical talent aligned to ESET’s enterprise growth ambitions.
• Foster a culture of technical excellence, collaboration, and customer-centricity.
• Partner closely with Sales leadership to align technical resources to revenue priorities.
• Support Channel Sales and strategic partnerships by enabling SEs to effectively engage partner-led deals.
• Strengthen the technical value proposition in competitive and complex cybersecurity engagements.
• Improve deal velocity and technical qualification discipline
• Implement scalable processes for technical validation, proof-of-value, and deal support.
• Analyze engagement patterns and pipeline data to optimize resource allocation.
• Partner with RevOps to align technical activity with revenue predictability.
• Collaborate with Product and Engineering to ensure field & SMR feedback informs roadmap and positioning.
• Coach SEs on navigating technical buyer personas including security, IT, and developer stakeholders.
• Represent Sales Engineering in executive-level and strategic customer engagements when needed.
• Adherence and enforcement of SPICED sales methodology across the SE org.

** Please note this position is open to candidates across North America and Canada. For those based in San Diego, the role will be hybrid; for all other locations, it will be fully remote. **

The OTE for this range is $150K-$200K.

REQUIREMENTS
Education:
• University Degree or equivalent experience Or equivalent: CompTIA Network+ Or equivalent: CompTIA A+

Experience:

• Years of work experience: 8+ years of relevant experience in Sales Engineering, Solutions Engineering, or technical pre-sales within B2B SaaS.
• Minimum 3+ years of direct people leadership experience managing Sales Engineering or Solutions Engineering teams.

Knowledge:

• Ability to assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; monitor and secure hybrid environments, including cloud, mobile, and IoT; operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; identify, analyze, and respond to security events and incidents.
• Understands (Intermediate admin) Operating system configuration (Windows, Mac, Linux).
• Can establish network connectivity, monitor activity, carry out hardening, configure and troubleshoot infrastructure
• Understands Virtual Machine usage.

Language:
• N/A

Communication:
• N/A

Managerial skills:
• N/A

Personal characteristics:
• N/A

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series 
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

Additional locations

Time type