Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions, and support sales including DWDM, Dark Fiber, DIA, XGS-PON, and VoIP services. This position serves as a technical expert throughout the sales cycle, helping prospects and customers evaluate options, resolve technical concerns, and select solutions that meet their business and network requirements.Responsibilities and Essential Job Functions Customer-Facing Sales SupportSolution Design and Technical Sales SupportDeal Support and ClosingRelationship and Pipeline SupportREQUIREMENTS AND QUALIFICATIONS 3+ years in a customer-facing technical sales role (Sales Engineer, Solutions Engineer, Systems Engineer) in telecom, ISP, or carrier marketsProficient and confident presenting directly to customers at all levels - from network engineers to C-level executivesStrong working knowledge of: DWDM transport and wavelength servicesDark Fiber architecture and route designDIA delivery, BGP routing, and SLA structuresXGS-PON/GPON access and FTTP/FTTH modelsVoIP solutions, SIP trunking, and QoSFTTC deploymentsMEF related service delivery optionsProven ability to support and help close complex technical sales opportunitiesStrong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiencesMust be willing and comfortable traveling to customer sites and industry eventsPreferred QualificationsCertifications: CCNA/CCNP, JNCIA/JNCIP, or optical/telecom-specific credentialsExperience with Ciena, Infinera, Cisco, Nokia, Calix, or ADTRAN platformsExperience selling into enterprise, carrier, or wholesale accountsFamiliarity with VITA and E-Rate is beneficialExperience with BroadSoft voice services and configurations Key CompetenciesSales-driven technical partner - comfortable being measured on deal outcomes as well as technical accuracyConsultative, relationship-driven approach with customersQuick thinking under pressure in live customer settingsStrong technical credibility paired with genuine sales instinctCollaborative with internal engineering teams, but customer-first in orientationAbility to communicate effectively with internal teams and customer stakeholders at all organizational levels.Additional Job Requirements:May be required to work long or unpredictable hours; especially during network outages or service degradation.Maintain a valid driver's license and operate company vehicles in a safe and courteous manner.Maintain reliable and predictable attendance to support operational and business needs.Firefly Fiber Broadband requires employees to be residents of Virginia.
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