Sales Development Representative (Inside Sales)

Sales Development Representative (Inside Sales)

Location: Position to be based in Amherst, NYThe rate for this position starts at $23.00/hour, depending on experience, qualifications and location.  Final compensation will be determined during the interview process.

Ivoclar is seeking a dynamic Sales Development Representative (Inside Sales) to join our team, who is a proactive communicator with a passion for driving business growth.  In this pivotal role, you’ll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty.

This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting-edge tools and a collaborative team.

Please note:  The internal title is Sales Development Coordinator.

Key Responsibilities

• Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
• CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
• Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
• Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Your Qualifications:

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.

Bonus Skills:

• Experience with order entry/ERP systems (e.g., SAP, NetSuite).
• Familiarity with technical products or solutions-based selling.
• Prior experience in lead qualification or sales development.

Why Join Ivoclar?

At Ivoclar, you'll have the opportunity to contribute your expertise while continuing to develop both personally and professionally. As an international family-owned company with a long-term perspective, we recognize that our employees are the driving force behind our success.

Join a collaborative team that is passionate about innovation, customer success, and advancing the future of dentistry.

Let's achieve our goal together: Making People Smile.

Equal Opportunity Employer

Ivoclar is committed to Equal Employment Opportunity and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-sponsored visa sponsorship now or in the future.