Sales / Customer Service Representative

TWO MEN AND A TRUCK Huntington Beach - Customer Sales Representative

Location: Los Alamitos, CA (In-Office)

Compensation: $21.50-23.50 base hourly (BoE) + percentage-based commission

Type: Full-Time (Part-Time considered)

All inbound sales leads - NO COLD CALLING!

Role Overview

At TWO MEN AND A TRUCK Huntington Beach, we help make moves feel organized, predictable, and stress-free. We're looking for a Customer Sales Representative to support our customer experience, sales process, and daily office workflow.

This role works closely with customers, office leadership, and field crews to help ensure moves are quoted accurately, communication stays clear, and each customer feels supported from the first call through move day. It's a great fit for someone who is organized, personable, reliable, and comfortable balancing customer service, sales coordination, and light operational support.

Responsibilities

Customer Service & Estimate Support

• Handle inbound phone and web inquiries
• Prepare moving estimates using CRM software
• Apply pricing rules for travel fees and double drive time
• Explain pricing, services, and move details clearly to customers
• Use tools like Google Maps and Street View to identify possible access issues before move day
• Help build and maintain relationships with local realtors, apartment communities, and businesses

Customer & Crew Coordination

• Monitor active jobs and review move paperwork
• Communicate with foremen regarding on-site questions, inventory changes, or customer requests
• Help relay updates between crews, customers, and management throughout the day
• Assist in keeping customers informed and supported when schedules or job details shift

Administrative Support

• Review completed job files for required signatures and documentation
• Assist with invoices and payment processing
• Prepare and review Release of Liability documents when needed
• Support general office organization and administrative tasks

Requirements

• Experience in customer service, office administration, dispatch, logistics, or a similar role
• Strong attention to detail and ability to stay organized across multiple tasks
• Comfortable with pricing logic, drive time calculations, and scheduling coordination
• Professional written and verbal communication
• Reliable attendance and punctuality
• Comfortable using CRM systems, dispatch software, and tablets
• High school diploma or GED
• Valid driver's license and reliable transportation
• Ability to work on-site in Los Alamitos
• Willingness to complete a background check and drug screening

Compensation & Benefits

• Hourly base pay + commission on booked moves
• Pay negotiable based on relevant experience
• Health insurance options available for eligible employees
• Opportunity to gain experience in both customer service and operations within a growing local franchise team

Why Join Us

Our Office Environment: You'll be joining a tight-knit team where customer care, teamwork, and professionalism matter. We maintain high service standards while operating with the agility of a local business. Our environment encourages direct communication, initiative, and a positive attitude. You'll work closely with both sales and operations leadership while helping create a smooth experience for both customers and crews.

Success in This Role Means:

• Converting inquiries into booked moves consistently
• Delivering a positive and professional customer experience
• Creating accurate estimates
• Communicating clearly with customers and coworkers
• Contributing positively to team dynamics
• Showing initiative and adapting quickly to changing priorities

About Us

Our Los Alamitos franchise combines the reliability of the TWO MEN AND A TRUCK brand with the personal touch of a local business. We value team members who stay composed under pressure, communicate well, take initiative, and contribute to a positive work environment.

Ready to Join Our Team? Submit your resume and cover letter highlighting your relevant experience.

Employer: Skyrus Inc. a TWO MEN AND A TRUCK franchise serving Huntington & Hermosa Beach

Location: Los Alamitos, CA

Equal Opportunity Employer