Sales Coordinator-TWELVE® Hotels & Residences – Atlanta, GA

Position Title: Sales Coordinator

Location: TWELVE® Hotels & Residences – Atlanta, GA
Department: Sales & Marketing
Reports To: Director of Sales

Position Overview

The Sales Coordinator plays a key role in supporting the Sales & Marketing team by ensuring seamless coordination of sales activities, client communications, and administrative functions. This position is essential to driving revenue, maintaining client relationships, and delivering a high-touch, luxury guest experience aligned with the TWELVE® brand.

Key Responsibilities

Sales & Administrative Support

• Provide day-to-day administrative support to the Director of Sales and Sales Managers
• Prepare proposals, contracts, and group resumes in a timely and professional manner
• Maintain accurate records in CRM systems (Delphi, Opera, or similar)
• Assist with RFP responses, rate loading, and account management
• Generate reports on sales activity, production, and revenue tracking

Client & Guest Relations

• Serve as a primary point of contact for client inquiries and follow-ups
• Coordinate site inspections and client visits, ensuring a seamless experience
• Support group bookings from inquiry through execution
• Build and maintain strong relationships with clients, vendors, and internal teams

Event & Group Coordination

• Collaborate with Operations, Catering, and Front Office teams to ensure successful execution of group stays and events
• Prepare group resumes, BEO support documents, and internal communication sheets
• Monitor room blocks, cut-off dates, and special requests

Marketing & Sales Initiatives

• Assist in executing sales strategies, promotions, and marketing campaigns
• Support social media and digital marketing efforts (as applicable)
• Coordinate collateral materials and presentations

Operational Excellence

• Ensure all sales documentation is accurate and compliant with brand standards
• Maintain organized filing systems and documentation
• Uphold company service standards and contribute to a positive team culture

Qualifications & Requirements

• Bachelor's degree in Hospitality, Business, or related field preferred
• 1–2 years of experience in hotel sales, front office, or hospitality operations
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with hotel systems (Opera, Delphi, Salesforce, etc.) preferred
• Ability to work in a fast-paced, luxury hospitality environment

Core Competencies

• Attention to detail and accuracy
• Customer-focused mindset
• Strong interpersonal and relationship-building skills
• Time management and prioritization
• Team collaboration and adaptability

Work Environment & Expectations

• Ability to work flexible hours, including occasional evenings or weekends based on business needs
• Professional appearance and demeanor consistent with a luxury brand
• On-property presence required