Sales Coordinator

The Hotel Sales Coordinator serves as a vital member of the commercial team, ensuring exceptional service, operational efficiency, and strong client relationships while supporting the hotel's overall revenue strategy and long-term business growth. The Hotel Sales Coordinator provides administrative and operational support to the Sales Department while assisting in generating revenue through corporate, group, government, sports, and extended-stay business.

Benefits:

• Employee discounts
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training
• Employee Discount

Job Summary
The Hotel Sales Coordinator provides administrative and operational support to the Sales Department while assisting in generating revenue through corporate, group, government, sports, and extended-stay business. This position serves as a liaison between the sales team, hotel departments, and clients to ensure a seamless experience from the initial inquiry through post-event follow-up. The Sales Coordinator plays a key role in maintaining customer relationships, managing sales systems, preparing contracts, and supporting the hotel's revenue and occupancy goals.


Essential Duties and Responsibilities


Sales Support

• Assist the Director of Sales and General Manager with daily sales activities.
• Respond to telephone, email, and online inquiries in a timely and professional manner.
• Prepare proposals, contracts, group agreements, and banquet or meeting room documentation.
• Maintain accurate customer records in the CRM system.
• Generate reports on production, account activity, pace, and sales performance.
• Coordinate group rooming lists and reservation details with the Front Office.
• Prepare weekly sales meeting agendas and minutes.

Account Management

• Assist in maintaining relationships with existing corporate accounts.
• Prospect new business opportunities through research, cold calls, email campaigns, and networking.
• Schedule sales appointments and hotel site inspections.
• Conduct hotel tours for prospective clients.
• Support negotiations while maintaining rate integrity and profitability.

Event & Group Coordination

• Coordinate all group details between clients and hotel departments.
• Ensure meeting room setups and guest requests are communicated effectively.
• Work closely with Housekeeping, Maintenance, Front Office, and Food & Beverage to execute group needs.
• Monitor group blocks, pickup, cut-off dates, and billing arrangements.
• Conduct post-event follow-up to ensure guest satisfaction.

Marketing & Revenue Support

• Assist with local marketing initiatives and community partnerships.
• Support social media promotions and hotel marketing campaigns.
• Help maintain promotional materials and collateral.
• Monitor competitor activity and market trends.
• Assist with implementing strategies to increase occupancy, ADR, and RevPAR.

Administrative Responsibilities

• Maintain organized sales files and contracts.
• Prepare invoices, billing documentation, and credit applications.
• Process commission payments and third-party booking documentation.
• Maintain accurate forecasts and sales tracking reports.
• Assist with monthly and quarterly business reviews.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Hospitality, Business, Marketing, or related field preferred.
• Minimum one year of hotel, hospitality, sales, or customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• Excellent interpersonal and relationship-building abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with hotel property management systems HotelKey and CRM systems is preferred.
• Ability to prioritize multiple projects in a fast-paced environment.
• Professional appearance and positive attitude.

Key Competencies

• Customer Service Excellence
• Sales & Relationship Building
• Organization & Time Management
• Communication Skills
• Attention to Detail
• Problem Solving
• Team Collaboration
• Negotiation & Follow-Up
• Revenue Awareness
• Adaptability

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasionally lift up to 25 pounds.
• Ability to tour hotel property and attend community events.

Performance Expectations


Success in this role will be measured by:

• Timely response to all sales inquiries.
• Accuracy of contracts and group documentation.
• Growth of corporate and group accounts.
• Customer satisfaction and repeat business.
• Support of occupancy, ADR, RevPAR, and revenue goals.
• Effective communication and coordination with hotel departments.
• Contribution to achieving the hotel's overall sales objectives.

The Hotel Sales Coordinator serves as a vital member of the commercial team, ensuring exceptional service, operational efficiency, and strong client relationships while supporting the hotel's overall revenue strategy and long-term business growth.