Benefits:- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Vision insurance
Position Summary
The Sales Coordinator supports the hotel's sales and marketing efforts and acts as the link between clients, the sales team and the operating departments, keeping group business, meetings and events organized from first inquiry through final billing.
Essential Duties
• Provide administrative support to the Director of Sales and sales team, including correspondence, data entry, filing, answering telephones and managing mail
• Respond promptly to incoming leads and inquiries, and route them to the right person
• Keep account histories, client data and sales records accurate in the hotel's sales and catering system and property management system
• Block space in inventory, create room blocks, enter rooming lists and create group booking codes
• Help prepare proposals, contracts and banquet event orders
• Coordinate site inspections, including researching the customer, preparing materials and making sure meeting rooms and sample guest rooms are ready
• Coordinate events with banquets, front desk, housekeeping, engineering and other departments, and resolve issues before and during events
• Update group bookings with actual results after events, and help with revenue reports and analysis
• Respond to small catering and meeting inquiries that have no guest room block
• Assist with special projects, sales calls, local marketing and community events as needed
• Handle confidential client and hotel information with care
Qualifications
• High school diploma or equivalent required
• At least one year of administrative experience; hotel or hospitality experience highly preferred
• Sales or catering experience a plus
• Excellent verbal and written English communication
• Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint required
• Experience with a hotel sales and catering system, such as Delphi, a plus
• Strong organization, multitasking and attention to detail
• Professional manner with guests, clients and teammates, and a team attitude
Physical Demands
Must be able to sit at a computer for extended periods and move throughout the hotel to conduct site inspections. Occasionally lift or carry light items such as binders and event materials. Must follow security procedures, including safe lifting and use of chemicals.
Working Conditions
Work is in an office and throughout the hotel, with a professional appearance and manner required at all times. [Confirm schedule, for example Monday through Friday with occasional evenings or weekends for events.]
Pay and Benefits
Pay: $23 to $25 per hour. Benefits: medical, dental, vision, 401(k), paid time off, hotel room discounts.
Equal Opportunity Statement
DoubleTree by Hilton Monrovia is an equal opportunity employer, including protected veterans and individuals with disabilities.