Sales Consultant

Servco Pacific Job Distro

Kaneohe, Hawaii

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JOB DETAILS

SKILLS

Automotive Sales, Business Development, Calendar Management, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Exceeded Sales Goal, Federal Laws and Regulations, Financial Planning, Financial Services, Follow Through, Inventory Management, Lead Generation, Lead Management, Loyalty Programs, Needs Assessment, Negotiation Skills, Presentation/Verbal Skills, Product Demonstration, Project Planning, Quality Control, Resolve Customer Issues, Sales, Sales Prospecting, Staff Motivation, State Laws and Regulations, Team Building, Time Management

LOCATION

Kaneohe, Hawaii

POSTED

3 days ago

PART 1 INTERNAL JOB DESCRIPTION

MAJOR CHALLENGES

Building and nurturing a loyal client base during the first 5 years.
Product knowledge and knowledge of competitive products.

PROSPECTING

Networking to acquire outside contacts to develop leads and generate new prospects.
Lead management process - Follow up with prospects to thank them, identify their needs, gain their trust, provide information, update on product availability, etc.

SALES

Promptly and courteously meet and greet customers. Profile customers - effectively identifies customer needs and accurately inputs this information into the dealer management system. Presentation - perform walk-around to present features. Take customers on demo rides. Introduce customers to Floor Manager. Research inventory and assist customers with selection of vehicles. Negotiate sales price (includes down payments and giving an estimate) Assesses the condition of the trade in and negotiates value. (New Car sales only) Introduce customers to Financial Services Consultant (F&I). Meet or exceed minimum sales quota. Effectively handles phone prospects to secure an appointment. Effectively executes variety of responsibilities.

DELIVERY

Coordinate delivery with VPC/Service to ensure that the delivery date is met. (New Car Sales only) Establishes delivery date and keeps customers informed of delivery status on a regular and timely basis. Inspect vehicle to ensure it is properly prepped and vehicle is as ordered. Explains features, warranty and servicing requirements of the vehicle at the time of delivery. Introduces or informs the customer to the service department (department hours, how to make an appointment) including service consultants, if available. New Car Sales only & Toyota, Scion, Subaru, Chevrolet & Lexus vehicles used cars only) Assist with vehicle pick up from VPC/Service department/other locations, as needed. (New Car sales only)

Major Job Functions and Tasks
CUSTOMER SATISFACTION

Provide all customers with a positive sales experience to achieve individual and dealership CSI goals. Build customer loyalty and trust through personalized service, attention to details, and follow-through. Effectively and tactfully identifies customer's needs. Takes all the necessary actions to secure the vehicle that meets their needs, and addresses their concerns, issues, and questions in the shortest possible time with courtesy, tact, and composure. Deliver a quality-control checked vehicle to customer on the promise date, provide a thorough explanation of products and services, and answer customer's question Schedules and informs customers of the first service appointment. (New Car only) Ensure the customers' vehicles are clean and ready for delivery as scheduled. Contact customer within 48 hours after delivery.

ADMINISTRATIVE

Sales orders - accurately documents customer vehicles and price information. Assist with answering phones. Scheduling appointments. Contacts customers that did not show up for appointments to reschedule. Completes Ups cards and submits on a timely basis. Inputs all prospect/customer information into DealerTrack, appointment calendar, and implements daily work plan consistently and accurately. Assist in obtaining completed documents (customer signature).

INDUSTRY KNOWLEDGE

Keeps abreast of:

Product knowledge including warranty of vehicles and compliance with State and federal laws affecting car sales. Advertising and promotional campaigns.

b. Acts with professionalism, integrity, honesty, and respect.

c. Acts in accordance with the Role of Officers and Managers

SERVCO SHARED VALUES

a. Leading by Values.

Major Job Functions and Tasks

MISCELLANEOUS FUNCTIONS

Other duties as assigned.
Leads by example.
Actively promotes Servco's Shared Values. (e.g. builds teamwork, recognizes accomplishments, keeps employees informed, motivates the team, makes improvements).
Participates in special projects and committees.
Maintains good attendance.
Complies with all company policies, procedures, standards of conduct and house rules, and meets performance expectations.
At minimum, maintains satisfactory performance and strives to exceed performance expectations.
Responsible to improve job skills and job knowledge through reading and attending training.
Abides by all state and federal laws.
Attends and actively participates in meetings.
Assists with maintaining lot.
Maintains a neat and professional work area.
Shuttle cars as needed.
Actively pa

Sales Consultant

Servco Pacific Job Distro

Kaneohe, Hawaii

About the Company

Servco Pacific Job Distro

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