Sales & Client Success Manager

Sales Operations Manager – Custom Furniture Design

About the Company
We are a fast-growing, market-leading custom furniture design company dedicated to superior quality, customer satisfaction, and innovative craftsmanship. With a strong reputation for excellence, we are seeking a dynamic Sales Operations Manager to optimize and elevate our sales process.

Role Overview
The Sales Operations Manager will be responsible for ensuring an efficient and effective sales cycle—from accurate quoting to follow-up processes to driving successful closings. This individual will partner closely with sales leadership and the design team to streamline operations, maximize customer satisfaction, and help the company scale with continued growth.

Key Responsibilities

• Oversee and refine the quoting process to ensure accuracy, timeliness, and alignment with customer needs.

• Implement and maintain effective follow-up systems that drive engagement and conversions.

• Collaborate with the Sales team to ensure smooth handoffs and clear communication throughout the customer journey.

• Develop metrics and reporting to monitor pipeline health, forecasting accuracy, and deal progression.

• Identify and implement tools, processes, and best practices to improve overall sales efficiency.

• Support sales leadership with insights and recommendations that increase closing rates.

• Train and mentor sales team members on operational excellence, customer follow-up, and process discipline.