Grand Island Motor Company is seeking an energetic, customer-focused Sales Business Development Representative (BDC) / Internet Sales Coordinator to join our growing team. This is an excellent opportunity for someone looking to start or grow a career in automotive sales, customer service, business development, or internet sales.
As a Sales BDC Representative, you will be the first point of contact for many of our customers. You’ll respond to internet leads, inbound phone calls, text messages, and chat inquiries while helping customers find the right vehicle and schedule appointments with our sales team. The ideal candidate is enthusiastic, tech-savvy, customer-focused, and motivated to succeed in a fast-paced environment.
Compensation & Benefits
- $18 - $20 per hour
- Performance-Based Bonus Opportunities
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- Paid Training and Development
- Employee Discounts on Vehicles, Parts, and Service
- Career Advancement Opportunities
- Supportive Team Environment
- Professional Growth Opportunities
Responsibilities
- Respond promptly to internet leads, phone inquiries, text messages, and live chat requests
- Schedule sales appointments for prospective customers
- Follow up with internet leads and unsold prospects through phone, email, text, and CRM campaigns
- Build rapport with customers and identify vehicle needs
- Provide accurate information regarding vehicle inventory, features, pricing, and dealership services
- Assist customers with preliminary financing and purchasing information
- Maintain consistent communication with customers throughout the buying process
- Follow dealership sales and lead management processes
- Utilize CRM software to document customer interactions and track follow-up activities
- Work closely with the sales team to maximize appointment show rates and vehicle sales
- Participate in training sessions, team meetings, and process improvement initiatives
- Help deliver an exceptional customer experience from initial inquiry through dealership visit
Qualifications
- Previous customer service, sales, call center, hospitality, retail, or business development experience preferred
- Strong communication and interpersonal skills
- Excellent phone skills and professional email communication abilities
- Positive attitude and customer-focused mindset
- Strong computer and technology skills
- Ability to multitask and manage multiple customer conversations simultaneously
- Detail-oriented with strong organizational skills
- Team-player mentality and willingness to learn
- Self-motivated and goal-oriented
- Experience with CRM systems is a plus but not required
- Valid driver’s license with acceptable driving record
- Must be willing to submit to a pre-employment background check and drug screening
Why Join Grand Island Motor Company?
At Grand Island Motor Company, we believe our people drive our success. We provide the training, tools, and support necessary for team members to build rewarding careers while helping customers find the perfect vehicle. Whether you’re looking to launch a career in automotive sales or grow your customer service skills, you’ll find opportunities for advancement and professional development here.
Equal Opportunity Employer
Grand Island Motor Company is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Grand Island Motor Company maintains a drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver’s license and acceptable driving record.