Sales Associate

Position: Sales Associate

Department: Retail

The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals.

Primary Responsibilities:

·       Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile

·       Be able to anticipate guest needs

·       Convey enthusiasm and a genuine sense of interest in the guest

·       Achieve hourly and monthly sales goals

·       Maintain a professional attitude with sincere desire to please our guests

·       Be able to work one on one with our guests

·       Become an expert about the merchandise offered in the shop to build credibility and increase sales.

·       Be able to work in a fast-paced environment and multi-task while being attentive to guests

·       Build rapport with guests and identify their needs by listening and asking open-ended questions

·       Suggest items that meet the guest’s needs and explain the features and benefits of the item offered

·       Be able to keep the shop attractively merchandised and well stocked

·       Maintain good housekeeping standards in shop and storage area

·       Be able to follow the Greenbrier Retail Business professional dress code

·       Be able to operate a Point of Sale system and handle cash, room charges and credit cards

·       Work well as a part of a team

·       Take initiative without supervision

·       Must be detail oriented and have good organizational skills

·       Must have a passion to sell and work in the service industry

·       Be able to adapt to change and perform other duties as needed

Normal working hours:

Shop hours 9am to 9pm or 10am to 11pm

·       8 hour shifts

·       Flexible working hours, shifts vary

·       Available weekends and holidays

·       Hours may change for special events

Past work experience:

·       At least 6-12 months sales experience required

Education Requirements:

·       High School Diploma or equivalent

Communication Skill Requirements:

·       Ability to read, write and follow instructions

·       Ability to effectively communicate with guests, team members and management

·       Ability to communicate in a friendly, positive and professional manner

·       Ability to communicate on the telephone using The Greenbrier telephone standards

·       Must be a good Listener

Technical Requirements:

·       Ability to use and understand The Greenbrier Point of Sale Retail system

·       Basic computer skills

·       Basic math functions such as addition, subtraction, multiplication and division.

·       Ability to use a calculator and calculate percentages

Physical requirements:

·       Standing for 8 hours

·       Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders

Required Supervision:

·       Must be able to work independently with little or no supervision

·       The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors.