OVERVIEW:
The incumbent in this position is responsible for being the ultimate guide through the guests’ Rocktane Gas and retail experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As Rocktane Attendant, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.
ESSENTIAL JOB FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).
- Creates an atmosphere that induces guests to make Rocktane their choice for their gas station and retail needs; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
- Greets guests arriving and departing, answers the phone, and answers questions accurately and politely.
- Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
- Directs guests to different areas of the property.
- Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.
- Uses proven suggestive selling techniques (i.e. Related items, higher-quality items, transitional phrases).
- Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
- Displays retail product through Hard Rock’s visual display standards.
- Performs opening, closing, and side duties including but not limited to cleaning glass, polishing brass, sweeping, and vacuuming, folding products, taking out trash, etc.
- Assures the complete satisfaction of each and every guest by creating memorable experiences.
- Attends and participates in meetings, completing follow-up as assigned.
- Performs work regularly and predictably.
- Attends to needs of all guests within Rocktane in an efficient manner, and specifically follows all established safety protocol.
- Answers questions about the property, upcoming events, contacts, and provide directions as needed.
- Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
- Operates IT System’s (Agilysis POS, Micros, Fuel Pump Software, and other retail and gas station related equipment).
- Assists guests as needed in paying, utilizing, or answering questions about available products.
- Meets Hard Rock standard for grooming, uniform, and attire.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.
- Must have a high school diploma or GED.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
- Must successfully pass a background check.
- Must successfully pass a drug screen.
- Must be at least twenty-one (21) years of age.
ADDITIONAL REQUIREMENTS:
- Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
- Must possess basic math skills.
- Must possess ability to maintain visual attention and mental concentration for significant periods of time.
- Must have extensive cashiering experience using a cash register.
- Must have exceptional guest service skills.
- Must be detail oriented.
- Must be able to communicate effectively with guests and other team members.
- Must be able to work nights, weekends, and holidays.
- Must be able to frequently lift and/or move up to 50 pounds.
- Must be able to work outdoors in all weather conditions standing/walking for long periods of time.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Remain calm in a hectic, fast-paced atmosphere.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Restock needed materials and retrieve dropped items.
- Distinguish between different denominations of currency and make correct change.
- Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.
WORK ENVIRONMENT:
- The Rocktane Gas Station is located outdoors and as such there is exposure to all weather conditions.
- Work environment includes exposure to gas and diesel fumes.
- Environment can be hectic and fast-paced.