Sales Associate (Oak Creek, WI)

Customer Service Representative/Sales Associate - GO Riteway Motor Coach Division

About Us: GO Riteway is family-founded in 1957, now serving 5 states with 1,600+ employees. Our mission: growth with safety, employee development, and service excellence.

Location & Team: Join our Motor Coach division''s sales organization at our Oak Creek, WI location. You''ll be part of a collaborative team that values customer relationships and service excellence.

Role Overview: Handle customer inquiries for transportation services via phone and email. Enter orders/quotes, follow up on trip details/payments, and coordinate with internal teams to ensure customer satisfaction. Growth path to Account Manager roles.

Success Metrics

Excel in this role by:

• Delighting customers (measured through direct feedback)
• Meeting sales conversion targets
• Achieving team and individual sales goals
• Providing timely follow-up on all customer inquiries

Key Responsibilities

• Process customer reservations and booking requests
• Manage our proprietary reservation system
• Create quotes for charters, events, and transportation services
• Address service issues promptly
• Support sales team with inbound/outbound calls
• Represent GO RITEWAY at events as needed

Requirements

• 2+ years in customer service/sales (call center experience preferred)
• Computer proficiency
• Strong communication skills
• Detail-oriented with multitasking abilities
• Team player who resolves issues effectively

Desired Qualifications

• Transportation/hospitality industry experience
• Familiarity with transportation software

What We Offer

• Health, dental, vision and life insurance
• 401(k) with company match
• Paid time off
• Full in-person position with comprehensive training provided
• Team environment that celebrates success
• Regular team events and recognition programs
• Family-oriented culture with multi-generational leadership

Onboarding Process: You''ll receive hands-on training and continuous support to help you master our proprietary systems and customer service approach. Our experienced team members will mentor you through your first weeks to ensure a smooth transition into your new role.

EOE of Minorities/Females/Vets/Disability