Sales Associate

Help Visitors Take a Piece of Mount Vernon Home

Working at the Shops at George Washington’s Mount Vernon is more than a retail job. It’s an opportunity to connect with visitors from around the world and help them find something meaningful to remember their experience.

As a Sales Associate, you’ll be part of the team that welcomes Mount Vernon’s one million annual visitors and helps create a shopping experience that is friendly, engaging, and memorable. Whether you’re helping a guest find the perfect gift, answering a question about a product, or making sure the shop looks its best, you’ll play an important role in the visitor experience.

If you enjoy working with people, have a passion for great customer service, and like the energy of a busy retail environment, we’d love to hear from you.

As a Sales Associate, you will:

• Provide exceptional, friendly, and efficient customer service to visitors from around the world.
• Help customers find merchandise, answer questions, and provide product information.
• Process sales accurately and efficiently while creating a welcoming experience for every customer.
• Keep merchandise organized, well-stocked, and attractively displayed throughout the shop.
• Monitor merchandise and promptly report damaged items, empty packages, or other concerns to the supervisor on duty.
• Communicate customer questions, requests, and concerns to the supervisor.
• Assist with inventory activities, including the annual retail inventory.
• Support the Stock Supervisor with ticketing, folding, and other merchandise-related tasks as needed.
• Help maintain clean, organized, and inviting sales areas through stocking, dusting, pricing, and general upkeep.
• Work collaboratively with fellow associates and supervisors to keep the shops running smoothly.
• Take on other duties and projects as needed to support the retail team.

What We're Looking For

You don't need to be a retail expert to succeed here. We’re looking for people who enjoy helping others and take pride in providing great service.

The ideal candidate will have:

• A friendly, positive, and customer-focused approach.
• Strong communication and interpersonal skills.
• The ability to work effectively as part of a team.
• The ability to remain calm, professional, and productive in a fast-paced environment.
• Dependability and punctuality.
• Flexibility and a willingness to work as part of a team to meet the needs of the business.
• Previous retail or sales experience is preferred, but a strong customer-service mindset is essential.

What It's Like to Work Here

You'll spend your days in a unique retail environment surrounded by the history and beauty of George Washington's Mount Vernon. The work is active and customer-focused, with opportunities to interact with people from all over the world.

This position requires standing, walking, sitting, and using stairs for extended periods. Associates may occasionally be required to lift up to 20 pounds.

To help you become familiar with the place and mission you're representing, you'll have the opportunity to tour the Mansion and Museum and Education Center at least once each year.

Benefits

• 403(b) retirement plan with employer matching
• Flexible work schedule
• Employee referral program
• Monthly employee events
• Employee recognition at 5 years of service
• On-site library
• Free parking
• Discounts on Mount Vernon public event tickets
• Discounts at the Mount Vernon Shops
• Discounts at the Mount Vernon Inn and Food Court Pavilion

Mount Vernon is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences and perspectives.  All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics.