Borsheims is seeking a full-time Jewelry Sales Associate to join our team. This role is essential in delivering our Signature Service to every customer. Our Sales Associates are responsible for assisting customers in-store, online, and over the phone with selecting and purchasing merchandise in order to maximize company sales; put out new merchandise in cases, organizes, and cleans sales areas; and processes sales, repairs, returns, and other transactions.
Job Duties
- Deliver Borsheims' Signature Service by creating exceptional experiences for customers in-store, online, and over the phone.
- Build relationships with customers and assist them in selecting jewelry and gifts that mark life's special occasions.
- Share product knowledge, explain features and benefits, answer questions, and confidently guide customers through the purchasing process.
- Utilize technology, including CRM tools, point-of-sale systems, vendor portals, and online resources to support customers and drive sales.
- Develop a loyal client base through outreach, follow-up, and clienteling efforts for special events, promotions, and future purchases.
- Process special orders, engravings, and customer requests with accuracy and attention to detail.
- Support ecommerce fulfillment and sales order management.
- Maintain attractive merchandise displays and ensure the sales floor is organized, stocked, and presentation-ready.
- Participate in ongoing training, product knowledge sessions, and vendor seminars.
- Contribute to a collaborative team environment focused on delivering an elevated luxury retail experience.
Keyword: Sales Associate
Required Experience:
Experience and Skills
- Passion for delivering outstanding customer service.
- Excellent communication and interpersonal skills.
- Strong relationship-building and sales abilities.
- Comfortable using technology and learning new systems.
- Detail-oriented with strong organizational skills.
- Self-motivated with the ability to work both independently and as part of a team.
- Retail, luxury goods, hospitality, or customer service experience preferred.
- Jewelry experience is a plus but not required; we provide training for the right candidate.
Essential Job Functions
- Ability to work assigned schedule on a regular basis.
- Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.
- Ability to see well enough to read small print, identify merchandise, read a computer screen and printout, and count currency.
- Ability to hear and speak well enough to converse with others in person, via telephone and paging system.
- Ability to move about the store from department to department, get behind narrow counter areas, bend down or reach up into drawers/shelves, and climb a ladder to retrieve merchandise from shelves.
- Dexterity to write in small print, handle small jewelry/gift items, operate a computer keyboard, and operate office equipment.
- Stamina to stand and/or walk for over eight hours.
- Ability to lift and carry approximately 20 lbs.
Benefits:
Borsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. We value our employees and provide a family-friendly work environment and a flexible schedule for all. If hired, you would be eligible to enjoy Borsheims' excellent benefits, which include:
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Account
- Wellness Program
- 401(k)
- Paid Medical and Parental Leave
- Paid Time Off and Holiday Pay
- Employee Discount
- Service Awards
- Promote-from-Within Philosophy
- Ongoing Education and Training
Schedule
- Regular weekly schedule
- No late nights
- Sundays off (except during the holiday season)
If you’re passionate about becoming a Jewelry Sales Associate and want to be part of a team that celebrates life’s special moments, we encourage you to apply.
From: Borsheims