SUMMARY
The Sales Associate is responsible for supporting daily store operations by delivering excellent customer service and contributing to a clean, organized, and well-stocked shopping environment. This role assists in driving sales and donations through positive customer interactions and efficient execution of store tasks.
Sales Associates are cross-trained across front-of-house and back-of-house functions, including cashiering, merchandising, fitting room management and basic donation processing support. This position works closely with store leadership, staff and volunteers to ensure a productive and welcoming environment.
RESPONSIBILITIES
· Greet and assist customers and donors in a friendly, professional manner; support a positive shopping and donation experience that encourages repeat visits.
· Operate the point-of-sale system accurately; process purchases, handle cash and card transactions, and follow all cash handling procedures; bag items for customer.
· Maintain sales floor by keeping the store clean, organized and fully shoppable; restock merchandise, straighten displays and maintain fitting rooms throughout the day.
· Assist with product placement, floor moves and store rearranging as needed to maintain an appealing and effective shopping environment.
· Support donation intake and processing activities as needed, including sorting, hanging, tagging, and moving merchandise to the sales floor.
· Work alongside staff and volunteers to maintain productivity, organization and a positive team environment.
· Adhere to store policies, procedures, and safety guidelines; complete tasks as assigned by store leadership.
EDUCATION AND EXPERIENCE
· High School Diploma or GED required
· 6 months of retail experience preferred
KNOWLEDGE, SKILLS, ABILITIES
· Strong customer service and communication skills
· Ability to work in a fast-paced, team-oriented environment
· Basic understanding of retail operations and merchandising
· Ability to operate or learn POS systems
· Strong attention to detail and organizational skills
· Ability to follow directions and complete tasks efficiently
· Ability to stand for extended periods and lift 15–25 lbs as needed
Center for Transforming Lives partners with single mothers and their children so they can thrive. Founded in 1907, Center for Transforming Lives is one of Tarrant County’s biggest family safety nets, working to disrupt cycles of poverty and homelessness among the most vulnerable in our community. The non-profit meets the needs of 3,000 women and children annually, through a comprehensive and evidence-based, two-generation and trauma-informed model. Thanks to housing support, early childhood education, economic mobility services and counseling services that work across generations, parents and children establish security and well-being as a family. Led by CEO Carol Klocek since 2009, the $20 million non-profit opened its new Riverside Campus headquarters in May.
Center for Transforming Lives is the only homeless services provider in Tarrant County and one of seven early childhood education centers to achieve National Accreditation, recognized for the highest standards of care in the nation.