Sales Support Specialist / Receptionist
Location: Thomasville, NC
Salary: $40,000–$50,000 per year, based on qualifications
Reports to: Sales Manager
A well-established manufacturing company in Thomasville is seeking a professional, organized, and dependable Sales Support Specialist / Receptionist. This position combines sales and administrative support with front-desk responsibilities.
The ideal candidate will be comfortable managing reports, purchase orders, customer information, and ongoing sales projects while also answering incoming calls and welcoming visitors. This is a highly visible role that requires strong communication skills, attention to detail, and a professional, friendly demeanor.
Sales and Administrative Support
- Update the internal Master Status Report daily
- Complete, mail, track, and document Second Stage MSOs for fleet customers
- Prepare weekly customer status reports
- Provide chassis check-in information as needed
- Maintain and distribute sales and quoting reports
- Coordinate sales purchase orders, revisions, and change orders
- Communicate order information between the sales and operations teams
- Monitor and respond to emails promptly
- Support and track lead-development activities
- Create and maintain customer photo books
- Maintain inventory of electronics used by the sales team
- Develop and maintain job-scope documentation within the ERP system
- Work closely with transportation and other administrative departments
- Assist with customer-related projects and other duties as assigned
Reception and Front-Office Support
- Answer and direct incoming calls in a professional and courteous manner
- Greet customers, vendors, applicants, and other visitors
- Assist applicants according to established HR procedures
- Maintain an organized reception area, conference room, and common areas
- Receive and sort incoming mail
- Coordinate outgoing mail pickup
- Provide excellent customer service to everyone who calls or visits the office
Qualifications
- Previous administrative, sales support, or inside sales experience
- Experience working with customers and supporting customer-related projects
- Proficiency in Microsoft Excel and Microsoft Office
- Strong overall computer skills
- Experience using ERP systems
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Professional appearance and demeanor
- Ability to manage multiple responsibilities and changing priorities
- Self-motivated, dependable, and able to take initiative
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