Sales Assistant, E-Commerce (Shopify)

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

Overview:

We're looking for a detail-oriented and eager-to-learn Shopify Sales Assistant to support the day-to-day ecommerce operations of our TP-Link and Omada Shopify storefronts. This is a great entry point into ecommerce - you'll get hands-on experience with product merchandising, customer engagement, and email/SMS marketing under the guidance of the broader ecommerce team

Key Responsibilities

• Shopify Store Support: Help maintain and update the TP-Link and Omada Shopify storefronts, ensuring content stays accurate and on-brand.
• SKU & Product Setup: Assist with creating and maintaining SKU-level product listings - titles, descriptions, imagery, pricing, variants, specs, and inventory - across both storefronts.
• Collection Page Support: Help build and organize collection pages, keeping navigation clean and merchandising aligned with team priorities.
• Klaviyo Campaign Support: Assist in building and scheduling Klaviyo email/SMS campaigns and flows (welcome series, abandoned cart, promotions) under direction from the management team.
• Customer Engagement: Respond to customer inquiries (pre- and post-sale) via storefront channels in a timely, friendly, and on-brand manner.
• Product Launch Support: Help with listing setup and any related GTM work for new product launches.
• Promotions & Merchandising: Support setup of discount codes, bundles, and seasonal promotions; assist with site banners and featured products.
• Basic Reporting: Help track storefront and campaign performance, flagging anything unusual to senior team members.
• Troubleshooting Support: Assist in identifying listing, inventory, or checkout issues and escalate as needed.
• Team Collaboration: Work closely with Sales, Marketing and Operations across both brands.