Sales & Service Manager
Reports To: General Manager / Assistant General ManagerFLSA Status: Part-Time, Non-Exempt
Make Waves in Your Career!
At Goldfish Swim School, we're more than a swim school—we're a place where children gain life-saving skills, families build confidence, and team members grow into leaders. We're looking for a motivated, energetic, and customer-focused Sales & Service Manager to lead our Front Desk team, drive membership growth, and create an exceptional experience for every family who walks through our doors.
Position Summary
The Sales & Service Manager is responsible for overseeing all front desk operations, membership sales, customer service, employee development, and administrative functions. This leader ensures every family receives our signature WOW! Customer Service while supporting school growth through enrollment, retention, and operational excellence.
Key Responsibilities
- Lead, coach, and develop the Front Desk team to deliver exceptional customer service.
- Drive membership growth by converting leads into enrollments and improving retention.
- Monitor daily sales goals, follow-up calls, and enrollment performance.
- Ensure all inquiries are answered promptly by phone, email, text, and in person.
- Oversee student registrations, scheduling, transfers, withdrawals, and account management.
- Manage birthday party bookings and ensure outstanding event execution.
- Resolve member concerns professionally and create positive customer experiences.
- Conduct new hire training and ongoing coaching for Front Desk employees.
- Maintain accurate records, reports, and administrative documentation using iClassPro/Links software.
- Oversee front desk organization, cleanliness, merchandise displays, snack shack, and retail inventory.
- Collaborate with the management team on marketing initiatives, community events, and membership promotions.
- Assist with staffing, scheduling, and Manager-on-Duty responsibilities.
- Support implementation of Goldfish Swim School operating procedures and safety standards.
- Foster a positive, engaging workplace culture that promotes teamwork and employee recognition.
Qualifications
- 2+ years of sales, customer service, or management experience preferred.
- Leadership experience coaching and motivating teams.
- Excellent communication and relationship-building skills.
- Strong organizational and problem-solving abilities.
- Comfortable working in a fast-paced, family-focused environment.
- Ability to multitask while maintaining attention to detail.
- Proficient with computers and willing to learn Goldfish software systems.
- Evening and weekend availability required.
- CPR, First Aid, AED, and Lifeguard certifications (training provided if needed).
What Success Looks Like
- Consistently achieves enrollment and retention goals.
- Delivers a welcoming, positive experience for every family.
- Builds and develops a high-performing Front Desk team.
- Maintains accurate administrative records and operational excellence.
- Creates a clean, organized, and efficient front desk environment.
- Serves as a leader who embodies Goldfish Swim School's core values and culture.
Benefits
- Competitive hourly pay plus bonus opportunities
- Paid training and leadership development
- Advancement opportunities
- Employee discounts
- Fun, supportive team environment
- Flexible scheduling
- Make a meaningful impact by teaching life-saving skills to children
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.