Job description:
The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
- Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
- Leads and coaches team members to best in class internal and external customer service.
- Proactively seek to bring in external business via disciplined calling and sales efforts.
- Participate in the development and management of sales activities and processes for the branch.
- Be an ambassador of technology by utilizing the customer relationship management platform.
- Act as a product/services referral source for various bank departments including loans, trust and investments.
- Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
- Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
- Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
- Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
- Perform other tasks as may be assigned by management.
Compliance
- Comply with all applicable regulations and Bank policies regarding employment and employment law.
- Participate in annual compliance and other job-related training.
- Comply with applicable bank regulations, Bank policies and procedures.
- Comply with Bank's internal privacy and ethics standards.
Relationships and Contacts
Internal: Reports to Financial Center Manager / Multi-Site Manager; Frequent contact with Branch Team members to discuss sales products, services, policies, procedures and changes; Timely contact with team members from various levels of the bank
External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism
Education and Experience
- High School diploma or equivalent required; Associates or Bachelor's degree preferred
- Previous banking or relevant work history and supervisory experience preferred
Skills and Competencies
- Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
- Thorough knowledge of Bank products and services
- Excellent customer service skills
- Demonstrated verbal and written communication skills
- Ability to interact well with Team members and customers
- Good Supervisory and coaching skills
- Strong attention to detail and accuracy
- Basic computer skills
- Ability to multi-task and remain organized
- Ability to achieve sales goals through relationship-based selling techniques
- NMLS required
- Ability to use sound judgment when making decisions on behalf of the Bank
Working Conditions
Traditional office environment with no unusual work conditions; the branch office maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month. Ability to drive, with a valid driver's license, to meet with customers outside of the office; Events may occasionally require work on evenings and weekends.
Penn community Bank is an equal opportunity employer.