Drain Performance Manager If you're a proven leader who can develop people, drive performance, and hold a team accountable to results, you won't just manage a department; you'll help build the future of the trades. The Big Task:
Lead, develop, and unify the Drain Service and Drain Sales teams into a single high-performance operation that consistently delivers outstanding customer experiences, strong conversion metrics, and sustainable revenue growth. What You'll Do: - Coach Drain Service Technicians and Drain Sales Specialists through regular field ride-alongs and real-time development
- Ensure technicians follow the NexStar Plumbing with Drain Tech Flow Chart on every call
- Ensure Drain Sales Specialists follow the NexStar Drain Sales Process
- Develop structured coaching plans to improve individual performance
- Conduct biweekly 1:1 meetings and quarterly Career Path Document reviews
- Lead weekly team meetings focused on training, accountability, and process improvement
- Build a culture where service technicians and sales specialists work as one team
- Own department revenue, gross margin, and overall performance results
- Drive lead turnover opportunities from service technicians to sales specialists
- Monitor callbacks, customer concerns, job profitability, and operational efficiency
- Resolve customer issues quickly while protecting the Thornton & Grooms reputation
- Identify and develop future leaders within the department
What We're Looking For: - 3+ years of leadership experience in home services, plumbing, drains, or a related trade
- Proven ability to develop people and improve measurable performance outcomes
- Experience managing service, sales, or combined field operations teams
- Strong coaching, accountability, and communication skills
- High school diploma or equivalent required
- Continued education in leadership, management, or the trades preferred
- Valid driver's license with a clean motor vehicle record for the past three years
- Ability to pass a background check and 9-panel drug screening
Benefits Unlimited PTO Medical, Dental, Vision 401k with up to 4% match Medical Clinic Onsite Company Vehicle and more! If you're ready to lead from the front, build a winning team, and help elevate the professionalism, integrity, and honor of the trades—this is where you belong.
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