Job description
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!
Role: Sales and Marketing Manager
Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.
*Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Primary Responsibilities:
- Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
- Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
- Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
- Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.
- Provides sales and marketing training to all qualified sales staff.
- Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Conducts all the new hire training (front desk based).
- Responsible for the overall cleanliness of the facility.
- Hosts monthly workshops with the employees (front desk related).
- Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
- Fulfills other duties or responsibilities as assigned by the Employer.
Job Qualifications and Skills:
- 2 or more years of Sales experience
- 2 or more years of Customer Service experience
- Ability to work with children
- Excellent interpersonal communication and organizational skills
Certifications:
- Willing to be trained as a swim instructor- training will be provided.
- Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish
Job Type: Full-time