Sales and Catering Intern

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The Sales and Catering Intern provides support to the Event Sales and Service Managers and Conference Service Manager.

 The event coordinator is responsible for modeling Averill Hospitality's core values and charges, contributing to the fulfillment of business objectives across the business unit, and collaborating with others in the fulfillment of our shared mission.

MAIN DUTIES AND RESPONSIBILITIES:

·        Assist with day-prior and day-of wedding coordination and set-up tasks

·        Provide day-prior and day-of wedding coordination services for assigned wedding groups

·        Participate in pre-event meetings with Event/Conference Service Managers and the Banquet Manager or Captain assigned to the event to assist in providing exemplary client experiences at the property

·        Create documents to support the leadership meetings and BEO meetings, print and save them in the designated OneDrive location

·        Support the Event Sales and Service Managers and Conference Service Manager with client needs, including inputting information in Tripleseat for event contracts and BEOs, creating event diagrams based on the client’s preferences, collecting advance deposits and final payments, providing documentation to clients, ordering linens, booking transportation, and any other needs.

·        For small groups assigned by the Assistant Director of Sales, coordinate all aspects of client’s experience at the property (or properties), schedule and manage menu tastings, create room diagrams based on client’s preferences, create the banquet event order, and collect advance deposits and final payments in accordance with established policies.

·        Participate in weekly BEO meetings to communicate needs to operations team members as needed

·        Administrative tasks as required in the performance of the role

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

·        Strong written & verbal communication skills, comfortable with public speaking

·        Treats people with respect and dignity, keeps commitments, inspires trust in others, works ethically and with integrity, upholds the organization’s values

·        Proficient in using Microsoft Office programs, including Word, Excel, and Outlook, and ability to learn and adopt new programs and platforms

·        Numerically literate, comfortable working with numbers and processing figures

·        Ability to maintain strict confidentiality of classified information

·        Ability to deal with the public and staff tactfully and diplomatically

·        Positive, can-do attitude and potential to learn and grow

·        Ability to follow policies and procedures and adapt to change

·        Responds promptly to guests’ needs and takes ownership of the overall guest experience

·        Reacts well under pressure and accepts responsibility for actions

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the company.

•     Maintain an open line of communication between guests, employees and management

•     Assist in any other duties as needed. This position may be required to perform other and additional duties assigned by senior leadership.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles): None

PHYSICAL REQUIREMENTS

FREQUENCY KEY: Rare- Up to 1 hour, Occasional- 1 to 3 hours, Frequent 3 to 6 hours, Constant- 6 to 8 hours

PHYSICAL ACTIVITY                                                 FREQUENCY

Sitting                                                                              Frequent

Walking, climbing stairs                                                          Constant

Crouching/Bending/Stooping                                 Frequent

Reaching                                                                                       Frequent

Grasping                                                                                       Frequent

Pushing/Pulling                                                                          Frequent

Near Vision                                                                                  Constant

Far Vision                                                                                      Constant

Hearing                                                                                          Constant

Talking                                                                            Constant

Lifting/Carrying (20 lbs.)                                                          Frequent

Travel                                                                              Rare

QUALIFICATION STANDARDS

EDUCATION

·        Two years’ relevant hospitality experience and/or a hospitality degree is an asset

EXPERIENCE/LICENSES OR CERTIFICATES

• Experience in the hospitality industry an asset.
• Valid driver’s license

SCHEDULE:

This position requires regular, reliable, and punctual attendance. The event coordinator is a full-time, seasonal position with days and hours scheduled in accordance with business needs. Working evenings, weekends, and holidays is required.

The Sales and Catering Intern will typically be available during peak seasons, typically taking time off and vacations during slower seasons.  Typically, time off will not be allowed during June 15 - September 15.

The hospitality business functions seven (7) days a week, twenty-four hours a day.  In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

This position is seasonal, with generally a May 1 to October 31 work period, based on demand.