Sales & Service Team Member

Location: Morgantown, WV
Employment Type: Full-Time

About Us

At Cathryn Boster - State Farm Agency we're committed to helping individuals and families protect what matters most. We believe in delivering exceptional customer service, building lasting relationships, and creating a positive, team-oriented workplace where employees can grow and succeed.

Position Summary

We're looking for a motivated, customer-focused Sales & Service Team Member to join our agency. This role combines customer service with sales, helping both new and existing customers find insurance solutions that meet their needs while providing outstanding ongoing support.

If you enjoy building relationships, solving problems, and working in a fast-paced environment, we'd love to meet you.

Responsibilities

• Build strong relationships with new and existing customers.
• Educate customers on insurance products and coverage options.
• Generate quotes and recommend appropriate insurance solutions.
• Follow up on leads and referrals to grow the agency's customer base.
• Process policy changes, renewals, and customer requests accurately.
• Answer phone calls, emails, and walk-in inquiries with professionalism.
• Resolve customer concerns and provide timely service.
• Maintain accurate customer records and documentation.
• Meet individual and team performance goals.
• Collaborate with team members to deliver an exceptional customer experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Sales experience is preferred but not required.
• Ability to multitask and stay organized.
• Comfortable learning new technology and agency management systems.
• Positive attitude and willingness to learn.
• High school diploma or equivalent required.
• Insurance license (or willingness to obtain one) preferred.

What We Offer

• Competitive hourly pay plus performance incentives.
• Paid training and licensing support.
• Opportunities for career advancement.
• Paid time off and holidays for Full Time
• Supportive, team-oriented work environment.
• Ongoing professional development and coaching.

Ideal Candidate

You are someone who:

• Enjoys helping people and building trust.
• Is motivated by achieving goals and earning incentives.
• Communicates confidently and professionally.
• Takes initiative and follows through.
• Thrives in a collaborative environment.
• Is dependable, coachable, and eager to grow.

Apply Today

If you're ready to build a rewarding career helping customers protect what matters most while growing professionally, we'd love to hear from you.

Submit your resume today to join our team!