Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.
City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises Walks and Devour brands. City Ferry, part of Hornblower Groups Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.
Hornblower Groups subsidiaries include:
• Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut. • Seaward Services Inc., a full-service shipping, waterfront logistics, and management company that specializes in the operation and maintenance of government and commercial vessels. • Anchor Operating System LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.
Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California, Boston, Massachusetts, Chicago, Illinois, London, United Kingdom, New York, New York, Dublin, Ireland, and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary
The successful ticket office agent will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.
Duties and Responsibilities
• Receive passengers and inform them about boarding procedures, print, sort, and distribute boarding passes to passengers. • Address guests by name and recognize their special occasions. • Explain products or services and prices and answer questions from customers. • Collect outstanding balances for reservations and collect payment vouchers from third-party distributors. • Make and confirm cruise reservations using telephones, faxes, mail, and computers, maintain computerized inventory of available passenger space, and provide information on space reserved or available. • Resolve customer complaints regarding booking, ticketing, and special boarding needs. • Contact guests about changes to their cruise date, time, or departure location. • Additional job duties as assigned.
Requirements & Qualifications
• High school diploma or equivalency is required. • Must have a minimum of 1 year customer service experience. • Cash handling experience preferred. • Must meet minimum state age requirements. • Strong customer service, organization, and interpersonal skills. • Maintain a high level of organization, detail-oriented, and meet deadlines. • Handle multiple tasks, projects at one time. • Establish and maintain effective working relationships as required by job responsibility. • Listen effectively, assess the situation, determine relevant issues, and suggest solutions. • Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites. • Must be able to effectively understand and convey written and verbal information to coworkers and guests. • Maintain uniform and personal grooming in compliance with appearance standards. • Will be required to be available for work nights, weekends, and on all major holidays.
The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO Statement
Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, or relation, medical conditions, childbirth, breastfeeding, parental status, veteran, and/or military status, disability, physical or mental medical condition, genetic information, or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.