As an Inbound Call Center Sales Advisor, you will be the first point of contact for potential and existing customers, handling inbound calls to assist with inquiries, product information, and sales. You will work in a fast-paced environment where customer service and sales skills are essential to providing an exceptional experience for our clients.
Numbers & Facts
Location
Fostoria, Ohio
Website
www.ktech.one
Description
Position Overview:
As an Inbound Call Center Sales Advisor, you will be the first point of contact for potential and existing customers, handling inbound calls to assist with inquiries, product information, and sales. You will work in a fast-paced environment where customer service and sales skills are essential to providing an exceptional experience for our clients. This is an exciting opportunity for individuals who are driven by results and eager to make a difference within a growing company.
Key Responsibilities:
Handle inbound customer calls regarding product information, service inquiries, and sales opportunities
Identify customer needs and recommend appropriate products or services to meet those needs
Provide accurate information and resolve customer concerns effectively and efficiently
Convert inquiries into sales by offering solutions that align with the customer’s needs
Maintain a thorough knowledge of KTECH’s products, services, and promotional offers
Meet or exceed individual and team sales goals through consistent performance and customer satisfaction
Update customer records in our database accurately and promptly
Follow up with customers to ensure satisfaction and retain business
Collaborate with team members and management to optimize processes and sales strategies
Requirements
Qualifications:
Previous experience in customer service, call center, or sales roles preferred
Strong verbal communication skills and an ability to build rapport quickly
A results-driven mindset with a passion for meeting and exceeding sales targets
Ability to handle multiple tasks in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficient with computer systems and CRM tools
Ability to work independently and as part of a team
Benefits
What We Offer:
Competitive base salary with performance-based incentives
Comprehensive training and continuous development opportunities
A supportive and dynamic work environment with opportunities for career growth
The chance to work with a growing, industry-leading company that values its employees