Sales Administration Sr Coordinator

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Sales Administration Senior Coordinator provides advanced administrative, operational, and systems support for the Commercial organization. This role serves as a key resource for Independent Distributors, field sales teams, Finance, IT, Compliance, Legal and Commercial Leadership by managing critical business processes that directly impact sales operations and business continuity.

The position is responsible for the administration of multiple commercial systems, distributor onboarding and maintenance, compliance tracking, reporting, customer master data management, sales incentive administration, and departmental operational support. The role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while delivering an elevated level of customer service.

As a crucial point of coordination across numerous functions, the Sales Administrator Coordinator, Senior plays a vital role in ensuring efficient commercial operations and supporting the continued growth of the business.

How You'll Create Impact

Commercial Systems & Sales Administration

• Administer and maintain key commercial systems and applications that support field sales operations.
• Process requests for access to Salesforce, Tableau, Cube Reports, XA, XALT, and other commercial platforms.
• Maintain the Sales Forum section of my.zimmer.com.
• Develop, update, and maintain training materials and user guides for commercial systems.
• Coordinate and submit IT service requests and Active Directory access requests.

Distributor & Sales Team Support

• Prepare and support Independent Distributor Agreements and related documentation
• Maintain regional and distributor territory alignments.
• Coordinate onboarding, maintaining and offboarding activities for new distributors and sales representatives, including:
• Salesforce setup and maintenance.
• ERP (XA) system setup.
• Account assignments.
• Report setup and user training (Tableau, GPS).
• XALT setup.
• Vendor credentialing.
• Certificate of Insurance requests.
• Manage system updates for existing sales team members and distributors.
• Coordinate distributor and sales representative terminations across all applicable systems.
• Maintain shipping information and commercial organizational records.
• Serve as a primary point of contact for distributors and their staff.

Compliance & Data Management

• Track and manage Due Diligence and Compliance Cloud requirements for distributors and Screened Business Partners.
• Perform daily Customer Master File maintenance within ERP (XA).
• Maintain Operations and Inventory email distribution lists.
• Ensure data integrity and compliance with internal policies and audit requirements.

Reporting & Sales Programs

• Generate reports supporting Sales, Finance, and Distributor Operations.
• Review and confirm commission adjustments and reporting requests.
• Confirm sales leads generated through AAOS and other commercial events.
• Administer Sales Incentive agreements, programs, including data collection, payout calculations, payment execution, and reporting.

Departmental & Administrative Support

• Provide project support for the Sales Administration and Operations teams.
• Assist with special projects and perform other duties as assigned.

This is not an exhaustive list of duties or functions and may not necessarily comprise all the "essential functions" for purposes of the ADA.

What Makes You Stand Out

• Requires proven verbal and written communication skills with an urgency to be customer focused.
• Professionalism in attire and demeanor.
• Must perform work with accuracy and have a proven work history of accurate, precise work, detail oriented.
• Excellent organizational skills and the ability to deal independently with many issues at one time and prioritize accordingly.
• Excellent interpersonal skills to work with Distributors and external contacts.
• Strong knowledge of the Microsoft Office Suite of products including Word, Excel, PowerPoint, and Access.
• Ability to type at a productive speed with minimal errors.

Your Background

• High School Diploma required.

Travel Expectations

None

EOE/M/F/Vet/Disability