Sales Admin

This position is responsible for providing exceptional customer service to wine club members, processing orders and memberships, maintaining accurate customer records, and identifying opportunities to promote and upsell wine products. The ideal candidate has strong communication and relationship-building skills, previous administrative or sales experience, and the ability to balance customer service responsibilities with sales objectives in a fast-paced environment.

Position: Sales Admin

Pay Rate: $20.00–$24.00/hour

Location: Lodi, CA

Schedule: Monday–Friday | 9:00 AM–5:00 PM




Position Summary

We are seeking a friendly, organized, and sales-driven Sales Admin to support daily administrative and sales operations within a winery. This position is responsible for providing exceptional customer service to wine club members, processing orders and memberships, maintaining accurate customer records, and identifying opportunities to promote and upsell wine products.




The ideal candidate has strong communication and relationship-building skills, previous administrative or sales experience, and the ability to balance customer service responsibilities with sales objectives in a fast-paced environment.




Duties and Responsibilities

• Perform daily administrative duties, including data entry, filing, answering phones, responding to emails, and maintaining office records.
• Provide exceptional customer service to wine club members, assisting with memberships, orders, account updates, and general inquiries.
• Build and maintain positive relationships with customers to encourage repeat purchases and long-term loyalty.
• Promote and upsell wine products, special releases, seasonal offerings, and wine club memberships.
• Identify sales opportunities through customer interactions and recommend products based on customer preferences.
• Process wine orders, payments, membership renewals, and account updates accurately.
• Follow up with customers regarding orders, shipments, membership renewals, and promotional offerings.
• Maintain accurate customer information, purchase histories, and wine club membership records.
• Respond professionally to customer questions, concerns, and service requests.
• Assist with preparing sales reports, spreadsheets, and other administrative documentation.
• Track customer orders and communicate updates regarding order status and fulfillment.
• Coordinate with shipping and warehouse teams to ensure timely and accurate order processing.
• Support wine club promotions, sales campaigns, and customer retention initiatives.
• Assist with organizing customer communications and maintaining accurate sales documentation.
• Maintain confidentiality when handling customer account and payment information.
• Collaborate with sales, administrative, and fulfillment teams to support business objectives.
• Perform additional sales and administrative duties as assigned.

Qualifications

• Previous administrative, sales, or customer service experience.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable promoting products, recommending additional purchases, and upselling to customers.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to accurately process orders, payments, and customer account information.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Professional phone etiquette and confidence communicating directly with customers.
• Strong follow-through and problem-solving skills.
• Self-motivated, dependable, and comfortable working toward sales and customer service goals.
• Ability to work independently while effectively supporting a team.
• Previous winery, wine club, or wine industry experience is a plus.