Sales Account Specialist - Inside Sales

This role manages assigned inside sales accounts, supports lead generation and customer development, oversees the third-party Inside Sales provider, and assists with eCommerce and direct-to-end-user sales initiatives. Collaborate with Sales, Marketing, Customer Service, and Revenue Operations on strategic initiatives, process improvements, and growth programs that support BISSELL Commercial Products' sales and profitability objectives.

Overview:

The Inside Sales Account Specialist supports the General Manager in executing growth strategies and achieving sales, volume, and profit objectives for BISSELL Commercial Products. This role manages assigned inside sales accounts, supports lead generation and customer development, oversees the third-party Inside Sales provider, and assists with eCommerce and direct-to-end-user sales initiatives. The position also provides sales support for key accounts and offers a development path for growth within the sales organization through hands-on account management and cross-functional collaboration.

Responsibilities:

• Manage and qualify inbound leads from trade shows, website inquiries, marketing campaigns, distributor referrals, and other demand generation activities.
• Conduct timely follow-up and lead nurturing activities to convert prospects into qualified sales opportunities.
• Execute outbound prospecting through phone, email, and digital outreach to identify new business opportunities and drive pipeline growth.
• Maintain accurate CRM records, including leads, contacts, accounts, opportunities, and sales activities.
• Support Regional Sales Managers (RSMs), National Account Managers (NAMs), and Strategic Account Managers with pipeline management, opportunity tracking, and sales coordination.
• Monitor lead conversion, pipeline health, and sales activity metrics, providing regular performance reporting and insights.
• Partner with Marketing on campaign execution, demand generation programs, trade show follow-up, and lead nurturing initiatives.
• Develop and grow assigned distributor accounts generating up to $50,000 in annual sales through proactive account management and business development.
• Provide pricing, product information, sales tools, competitive intelligence, and marketing materials to distributors and end users.
• Serve as a secondary point of contact and support resource for field sales teams and key customer accounts.
• Support distributor, dealer, end-user, and eCommerce sales initiatives to drive customer acquisition, retention, and revenue growth.
• Develop and manage business opportunities within buying groups, GPOs, and purchasing organizations, including NSA, OMNIA, TUG, Pro-Link, Network Services, and AFFLINK.
• Coordinate activities with third-party inside sales resources to ensure effective lead management, customer engagement, and sales execution.
• Collaborate with Sales, Marketing, Customer Service, and Revenue Operations on strategic initiatives, process improvements, and growth programs that support BISSELL Commercial Products' sales and profitability objectives.

Qualifications:

• Bachelor's degree in Business, Marketing, Sales, or related field preferred.
• 2+ years of inside sales, account management, or business development experience.
• Experience with CRM platforms such as HubSpot, Salesforce, or Microsoft Dynamics.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and maintain attention to detail.
• Proficiency in Microsoft Office applications.
• Experience supporting field sales teams and distributor networks preferred.
• Familiarity with GPOs and cooperative purchasing programs is a plus.
• Self-motivated, organized, and results-oriented.
• Experience with a web-based CRM tool