Job Summary
The Account Manager is responsible for managing customer relationships, promoting and selling company products, and ensuring customer satisfaction across an assigned region. This role includes both sales and product management responsibilities, including managing regional agents and representatives. The Account Manager will handle confidential and time-sensitive information while supporting efficient office and sales operations.
Statement of Expectations
Davis-Standard expects all employees to perform their assigned duties to the highest standard by:
- Adhering to company policies and supporting management decisions and goals in a positive, professional manner
- Representing Davis-Standard with integrity and professionalism
- Demonstrating adaptability to changing business needs and deadlines
- Maintaining a strong work ethic, including punctuality and attention to detail
- Exhibiting a professional appearance and demeanor
- Supporting the integration of the Quality Management System (QMS) into business processes to ensure customer satisfaction and continuous improvement
- Willingness to travel 50%–75% of the time
- Preferred geographic location is Southeast (or close to).
Key Responsibilities
- Identify prospective customers through business directories, referrals, and industry events such as trade shows and conferences
- Contact new and existing customers to assess their needs and present tailored product and service solutions
- Help customers select appropriate products based on needs, technical specifications, and applicable regulations
- Emphasize product features and benefits using technical knowledge and understanding of customer applications
- Respond to customer inquiries regarding pricing, availability, and product usage
- Negotiate sales and service agreements, including pricing and contract terms
- Prepare and process sales contracts and orders accurately and efficiently
- Collaborate with internal teams to share market insights and sales strategies
- Follow up with customers post-sale to ensure satisfaction and address any issues or additional needs
- Contribute specialized knowledge in aftermarket or system sales
- Perform both sales and product management functions as required
- Handle other duties as assigned
Qualifications
Required Knowledge, Skills, and Abilities
- Extrusion, Wire & Cable Machinery sales experience preferred
- Technical background with sales experience
- Proven administrative or assistant experience
- Strong knowledge of office management systems and procedures
- Excellent time management, multitasking, and prioritization skills
- High attention to detail and problem-solving ability
- Exceptional written and verbal communication skills
- Strong organizational and planning capabilities
- Proficiency in Microsoft Office; Salesforce experience strongly preferred
Education and Experience
- 5–10 years of experience in manufacturing or manufacturing sales within the wire and cable machinery industry
- High school diploma or equivalent required; bachelor’s degree preferred