SAH Patient Access Coordinator

SUMMARY:

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, help ensure patient safety, collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Greets, receives and escorts patients as required and consistent with customer service guidelines

Collects and verifies patient demographic, insurance eligibility, and financial information/ responsibility and accurately documents in hospital computer system(s)

Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites

Identifies current and prior patient responsible balances, educates patients on their financial responsibilities Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate

Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)

Assist patients in establishing secured installments plans when applicable

Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)

Ensures completion of registration paperwork to facilitate efficient patient flow

Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity

Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines

Works effectively with patient access peers and other hospital departments

Performs other duties as assigned

MINIMUM QUALIFICATIONS:

Education

High School Diploma or equivalent required

Experience

1-2 years of experience in hospital/clinic/physician office or related field preferred

Familiarity with patient access tools, systems, and technologies

Excellent customer service/communications skills

Comfortable with collection process

Comfortable with securing solutions for uninsured patients

Knowledge of Medical Terminology preferred

Proven ability and/or expressed willingness to work as part of a team

Pay Range:

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

M-F, every other weekend 3p-1130p

Work Shift:

Evening

Driving Required:

No

Union:

1199 Seiu United Healthcare Workers East