SAH Food Service Associate

SUMMARY

Provides Patient Meal Service and cleans all areas supporting Meal Service. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

KEY RESPONSIBILITIES:

• Accurately assemble, distribute, and collect patient trays
• Collect patient trays at the appropriate time and in an efficient manner
• Clean all wares used for this purpose
• Clean all equipment used for this purpose
• Clean dish machine, dish room, and equipment appropriately
• Respond to patient requests in a timely manner
• Pass patient trays in a correct and courteous manner
• Handle food in a safe manner (i.e. maintains temps, uses barriers, observes HACCP plan)
• Strip trays per procedure and in a timely manner
• Complete all other tasks as assigned

Management of Time and Resources:

• Complete work assignments within an acceptable time frame
• Use time and resources to the best possible advantage for successful completion of job responsibilities
• Develop and maintain efficient working relationships
• Be reliable in respect to attendance
• Be reliable in respect to punctuality
• Recognize the importance of team efforts and partner with others to achieve positive outcomes

Quality:

• Be part of a team effort to ensure quality services
• Offer creative solutions or alternatives to issues or concerns
• Produce quality results
• Continually strive to improve the quality of work
• Accept responsibility for all work performed and take appropriate corrective action as needed

MINIMUM QUALIFICATIONS

REQUIRED QUALIFICATIONS:

• Able to understand and follow instructions

• Read English

• Work on feet for long periods of time

• Able to be courteous with all customer groups

• Previous food service experience

• Be cooperative in interactions, treating customers with courtesy, respect, and compassion

• Be patient when responding to questions and answer questions appropriately

• Respond to requests in a timely manner

• Handle interruptions in a skillful way

• Maintain a professional appearance and demeanor

• Strive to prevent/resolve customer concerns to the customer's satisfaction

• Be responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services, formal educational programs, other work groups, and on-the-job training)

• Attend and participate in staff meetings and in-services and/or review documentation as required

• Assist in the orientation of others and actively participate in mentoring

• Perform analytical and decision-making functions with minimal supervision

• Recognize and seek assistance/consultation when appropriate

• Demonstrate an understanding of relative Hospital and all-departmental policies and procedures including safety issues

• Possess awareness of programs/services provided by Hospital and where they are located

Pay Range

$19.30-$28.15

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

6am-2:30pm; 8:30am-5pm; 3:00pm-7:30pm

Work Shift

Variable

Driving Required

No

Union

1199 Seiu United Healthcare Workers East

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.