Accounting, Best Practices, Billing, Change Management, Communication Skills, Computer Skills, Conflict Resolution, Continuous Improvement, Corrective Action, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Documentation, Embedded Systems, Employee Orientation, Housekeeping/Cleaning, Human Resources, Identify Issues, Industry Standards, Maintain Compliance, Mine Safety and Health Administration (MSHA), OSHA, Onboarding, Operational Support, Organizational Skills, Performance Analysis, Physical Demands, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Management, Risk Management, Root Cause Analysis, Safety Compliance, Safety Process, Safety Standards, Safety Training, Safety/Work Safety, Spreadsheets, Staff Development, Team Player, Technical Leadership, Technical Support, Time Management, Training Program, Training Program Development, Web Browsers, Willing to Travel, Word Processing, Writing Skills
Safety and Training Support Manager - Penn Line Service, Inc.
Job Description
Job Overview and General Purpose
Guided by Penn Line's values, ethical principles, and industry standards, the Safety and Training Support Manager serves as a resource for all employees to promote a safety culture where all incidents are preventable, by developing policies, training programs, best practices, root cause analysis, and customer training requests.
Essential Functions
- Develop, implement, and maintain company wide safety programs and
- Continuously evaluate and improve safety procedures and
- Provides technical guidance and support to operations through collaboration on skills and safety program development, mitigation techniques and trainingprocedures.
- Serves as a role model for excellent customer service by responding constructively to the needs of all those he/she interacts with daily on behalf of the organization.
- Supports event investigations and near miss, good catch evaluations by applying root cause analysis principles. Also help to develop and implement corrective/preventative actions.
- Enhances personal professional development by obtaining the training provider credentials for OSHA, NSC, ATSSA, and other required trainings.
- Supports operational safety performance by evaluating JSA and Safety Observations forms, working with management to correct unsafe behavior, and facilitating the development documentation and training of risk mitigation strategies.
- Influences the development of new employees (Short Service Employees or SSE) by collaborating on strategies for their orientation to the work and work environment
- Represents Penn Line's professional image in the industry and with customers by participating in industry events, safety meetings, and customer training events.
- Oversees compliance with OSHA, DOT, and customer training requirements by maintaining and evaluating training records, and by scheduling the appropriate
- Maintain compliance with third party safety websites such as Veriforce, Avetta, ISNetworld,
- Facilitate compliance for MSHA, OSHA and Customer work rules by gaining the required expertise and making crew observations to identify gaps.
- Leads safety training programs including new hire orientation and ongoing safety
- Assist Human Resources with onboarding new hires, drug testing, and driver
- Manage workload and daily activities of safety support
- The Safety and Training Support Manager will comply with all performance initiatives and other job-related duties as assigned.
Minimum Qualifications:
- Current valid driver's
- Minimum of 5 years' experience as a field training associate or
- Education/Experience: Bachelors of Science Degree in Safety or related field (or equivalent combination of education and experience.)
- Computer skills: Intermediate/advanced knowledge of spreadsheet and word processing software; email and Internet browsers and other software.
- Technical Skills: Strong knowledge of industry safety standards and requirements, operational methods, and best management practices.
- Managerial Skills: Strong knowledge of conflict resolution, employee engagement and the ability to emulate and encourage the culture.
- Other skills and abilities: Excellent oral and written communication skills; ability to handle confidential information; organization skills; and attention to detail.
- Judgement: Ability to reach logical conclusions based on established evidence. Able to exhibit a high level of Recognizes when to elevate a decision or inform a superior about a decision.
- Planning and Organizing: Ability to plan and organize one's own
- Follow Up and Control: Ensures that directives have been understood and carried
- Adaptability: Ability to process change management initiatives
- Drive: Demonstrates personal accomplishment and a desire to excel; sets and maintains ambitious standards for achievement and makes things happen. Takes ownership of position. Must be able to identify and resolve problems in a timely Reporting and Key Relationships
- Reporting Relationship. The employee shall report to the The employee is expected to work closely with a variety of departments and Penn Line staff, including the Supervisors, on all relevant matters affecting Penn Line Service Inc. or otherwise connected with the discharge of the employee's duties.
- Key Relationships include customer contacts, the various department managers and key contacts (Accounting, Billing, Claims, Equipment, Human Resources, Payroll), field trainings associates and managers and embedded staff, and supply
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent light lifting (up to 25 )
- Ability to hear (aid permitted)
- Infrequent heavy (over 100 )
- Ability to See
- Sitting more than 5 hours per day
- Ability to write messages
- Occasional kneeling or bending Ability to speak clearly
- Travel over multiple days
- Ability to traverse rough terrain.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Primarily, work is a mixture of office setting and outdoor jobsite
- Frequent travel required to work group locations and may be exposed to noise, heat, and dust and/or hazardous equipment or chemicals.
To perform this job successfully, an employee must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship to Penn Line Service Inc.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Penn Line Service Inc. retains the right to change or assign other duties, responsibilities, and activities to this position at any time with or without notice.
We are a Drug-Free Workplace.
We encourage minorities and females to apply. EOE, including disability/vets
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 724-887-9110 ext:151In compliance with Federal and State equal employment opportunity laws, qualified applicants are
considered for all positions without regard to race, color, religion, sex, national origin, age, marital
status, veteran status, non-job related disability, or any other protected group status
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