SaaS Technical Project Manager

Description This position will provide Technical Project management for our deployment team and manage the technical implementation of Tyler software for new and existing accounts in the Tyler SaaS environment. The Technical Project Manager is responsible for answering customer pre-installation technical questions, verifying site readiness for Tyler ID, configuration of Tyler ID, and coordinating deployment schedules with PM staff across multiple product lines.

Responsibilities:

• Document processes, data collection. • Manage and assume responsibility for aspects of projects related to delivery of client software and services including: • Acquiring and coordinating necessary resources to meet project needs. • Planning and tracking project activity. • Guiding the client through release planning in support of the overall project schedule. • Tracking project hours and submitting project progress reports by due dates when necessary. • Managing scope and time to meet client commitments. • Managing communication throughout the team and stakeholders. • Managing the quality of project team deliverables. • Documenting and reporting status and issues. • Identifying, reporting and managing risks; overcoming project obstacles. • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.

Conduct planning sessions with the necessary client's appropriate functional staff to create a series of documented management plans that specify the project plan and scope. Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.

Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers. Communicate completion of milestones to clients and secure formal acceptance from them. Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules; relaying personnel, client, contract, and departmental issues; and responding to directives that are issued to meet department goals.

Build rapport with the team while actively influencing events and negotiating changes to achieve project goals. Oversee multiple projects with hard deadlines. Ensure detailed documentation, diagrams or reference architecture are provided. Collaborate with client and/or Tyler resources to solve complex issues. Demonstrate product expertise. Proactively manage and handle issues and risks. Communicate clearly and effectively with various internal personnel as well as with clients (at multiple levels). Incorporate new information, make quick decisions, and keep the appropriate people informed of rapidly occurring developments.

Qualifications:

• Document processes, data collection. • Manage and assume responsibility for aspects of projects related to delivery of client software and services including: • Acquiring and coordinating necessary resources to meet project needs. • Planning and tracking project activity. • Guiding the client through release planning in support of the overall project schedule. • Tracking project hours and submitting project progress reports by due dates when necessary. • Managing scope and time to meet client commitments. • Managing communication throughout the team and stakeholders. • Managing the quality of project team deliverables. • Documenting and reporting status and issues. • Identifying, reporting and managing risks; overcoming project obstacles. • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner. • Conduct planning sessions with the necessary client's appropriate functional staff to create a series of documented management plans that specify the project plan and scope. • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes. • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers. • Communicate completion of milestones to clients and secure formal acceptance from them. • Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules; relaying personnel, client, contract, and departmental issues; and responding to directives that are issued to meet department goals.