Role:-SaaS Project Manager SaaS Upgrades
Location:- Boston,MA
Work mode:- Onsite
Role Summary
Responsible for end to end delivery of SaaS upgrade projects across a portfolio of clients, with full ownership of project milestones, deliverables, schedule, and budget. Leads cross functional teams spanning multiple departments to ensure successful execution of upgrades in line with agreed scope and timelines.
Acts as the primary point of accountability for client engagements, overseeing planning, governance, execution, and communication throughout the upgrade lifecycle. Ensures alignment between client expectations and internal delivery teams while proactively managing risks, issues, and dependencies.
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Key Responsibilities
Own and manage end to end delivery of SaaS upgrade projects, ensuring adherence to defined milestones, deliverables, timelines, and budget
Establish and maintain detailed project plans, including scope, schedule, resource allocation, and risk mitigation strategies
Lead cross functional project teams composed of internal departments (engineering, operations, QA, infrastructure) and client stakeholders
Serve as the primary point of contact for clients, ensuring clear, consistent, and proactive communication throughout the project lifecycle
Drive project governance, including status reporting, steering updates, and escalation frameworks to ensure timely decision making
Manage stakeholder expectations across scope, schedule, and delivery outcomes, ensuring alignment between business and technical teams
Identify, track, and actively manage risks, issues, and dependencies, ensuring timely resolution and mitigation
Act as the first level of escalation for project related issues, coordinating resolution across internal teams and client stakeholders
Oversee resource planning and utilization across multiple concurrent projects
Ensure adherence to the Charles River Upgrade Methodology and continuously drive improvements based on delivery experience
Coordinate with technical leads and delivery teams to ensure readiness for key milestones, including testing, validation, and go live
Monitor and control project financials, including budget tracking, forecasting, and variance management
Drive high quality delivery standards, ensuring projects meet client expectations and internal quality benchmarks
Facilitate lessons learned and promote reuse of best practices, standard project plans, and delivery artifacts
Contribute to the ongoing development and scaling of SaaS delivery practices, tools, and methodologies
Leverage collaboration tools (e.g., SharePoint and internal platforms) to improve transparency, knowledge sharing, and execution efficiency
Required Skills
Experience
Strong project management experience delivering complex, enterprise SaaS implementations or upgrades
Proven ability to lead cross functional teams and manage multiple concurrent projects
Solid understanding of project management methodologies, governance frameworks, and delivery lifecycle management
Experience managing project scope, schedule, budget, risks, and dependencies in a structured manner
Strong stakeholder management skills, with the ability to influence and communicate effectively at all levels
Experience within financial services, investment management, or trading systems is highly preferred
Ability to operate in a fast paced, client facing environment with a strong focus on delivery and outcomes
Strong problem solving, organizational, and decision making capabilities
High level of ownership, accountability, and attention to detail
The pay range for this role is
***- ***
per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.
Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.