Ryan White Medical Case Manager

Ryan White Medical Case Manager

Salary

$25.34 Hourly

Location

Belvidere Medical Building - Waukegan, IL

Job Type

Full-Time

Job Number

16685

Department

Health Department

Division

Prevention

Opening Date

09/04/2026

Salary Grade

Hourly.5

• Description
• Benefits
• Questions

General Description

Under the supervision of the Ryan White Case Management Coordinator, the Medical Case Manager coordinates the medical care of clients living with HIV/AIDS, in conjunction with the Medical Management Clinic at LCHD/CHC and works with clients to develop a supportive relationship while facilitating access and use of available services. Work involves direct client contact and is performed in accordance with state, local agency and grant policies and procedures.

Scheduled Hours: 37.5 hours per week

Essential Functions

• Provides direct services to Ryan White clients in community, clinic and home settings according to need and established program protocols and procedures.
• Facilitates, organizes, and utilizes systems for tracking Ryan White client services and demographic information
• Completes and submits client intakes, eligibility assessments, ADAP applications, and HIV-related medical expenses in a timely manner into Provide database.
• Engages in care coordination, including providing necessary referrals, for optimal client outcomes and aids in the growth of client support groups.
• Conducts face-to-face assessment and reassessments to include history taking and an appraisal of the general overall appearance and demeanor of the client
• Development of an individualized service treatment plan
• Educates and counsels about HIV transmission, disease management, harm reduction, partner services, and mediation adherence to ART.
• Develops and maintains a basic knowledge of services available at the Lake County Health Department and Community Health Center (LCHD/CHC).
• Develops and maintains a basic awareness of the Social Determinants of Health and Trauma Informed Care to reduce health disparities within our communities.
• Participates in quality improvement activities to assess, monitor and improve program services.
• Maintain accurate and complete client files, treatment plans and program databases
• Participates in mandatory in-services and drills, attends staff meetings and other training, including appropriate age specific educational trainings offered on a regular basis for professional development.
• Reports all unusual occurrences that may involve the safety and wellbeing of the clients, clients and/or co-workers, directly to the supervisor and/or Safety Officer.
• Assists and encourages clients/clients in identifying self-management goals.
• Performs duties in a prioritized, organized and orderly manner to maximize clinic efficiency and productivity.
• Maintains orderliness and cleanliness of clinic and work area.
• Maintains accountability for work through timely submission of quantitative and qualitative data direct services.
• Actively contributes to the planning and implementation of program evaluation activities.
• Develops and maintains computer skills needed to complete assigned duties.
• Performs other duties as assigned.

Knowledge Skills Abilities and Education Required

• Master's degree, bachelor's degree, Registered Nurse, or associate's degree.

• With a Master's/bachelor's degree, a degree in a human services field (public health, health education, social work, psychology, sociology, early child development, etc.) or a degree in non-human services field and two years case management experience.

• With an associate's degree in a human services field, four years of work experience working with the public, preferably in a related field (public health, health education, social work, psychology, sociology, early child development, case management, etc.).

• Bilingual Spanish written and verbal skills preferred, not required.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.

Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer:

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Paid Time Off to support work-life balance
• IMRF Pension and 457 retirement plans
• Paid Parental Leave
• Tuition Reimbursement

You can find more details on our benefits on our website at https://lakecountyil.attract.neogov.com/health-department/p/benefits.

01

Spanish Fluency: Please select your level of communication skills.

• None
• Fair
• Good
• Excellent
• Professional

02

Please summarize your relevant experience.

03

If you do not have case management experience, please explain your experience working with community members. (i.e., volunteering, community organizing, faith organization, etc.)

04

Please share why you are interested in working for this program and how your experience directly relates to this opening.

Required Question

Employer Lake County

Department Health Department Address 3010 Grand Avenue

Waukegan, Illinois, 60085

Phone 847-377-8000

Website https://www.lakecountyil.gov/148/Health-Department-Community-Health-Cente