Overview
The Regional Vice President of MH Operations provides leadership and oversight for a portfolio of manufactured housing communities within an assigned region, driving operational performance, sales growth, and financial results.
Job Duties
- Conducts on-site inspections and ensures each community is consistently maintained and groomed to Suns curb appeal standards. (Essential)
- Handles and resolves resident complaints in a timely and professional manner, asks questions to determine the validity of complaints and offers possible solutions consistent with established guidelines. (Essential)
- Develops annual occupancy, lease-up and sales projections; implements programs to achieve them. (Essential)
- Creates marketing programs with a detailed marketing strategy that includes timetables, roles and responsibilities of team members, and projected expenses; Implements marketing and advertising plans. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Determines and approves staffing levels of each community in conjunction with budget.
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
- Ensures compliance of policies designed to increase team member safety. Completes workers compensation accident reports and incident reports.
- Attends periodic training and product meetings and continues to update knowledge on industry product, services and trends.
- Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
- Ensures customers and residents receive the highest level of service consistent with Suns Customer Service philosophy.
- Ensures implementation of annual capital improvement program.
- Monitors safety, loss and risk management at each community as it relates to property, vehicles and equipment.
- Approves the selection of all contractual services for assigned properties.
- Creates, submits and accepts total budget responsibility for the annual operating and sales budgets.
- Controls income and expense categories of portfolio; approves budgeted expenditures up to $25,000.
- Ensures rent is collected by Community Managers at each community on a timely basis.
- Reviews monthly property accounting reports and compiles reports as required. Prepares monthly P&L variance explanations.
- Ensures internal control practices are adhered to.
- Meets with residents, homeowner associations or boards as required and maintains effective communication.
- Other duties as assigned.
Requirements
- High School Diploma or GED (Required)
- Bachelors Degree in Real Estate, Business, Hospitality, or related field (Required)
- 5 years in property management experience, including 2 years supervisory experience (Required)
- Demonstrated leadership abilities
- Excellent interpersonal and communication skills
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Strong organizational skills
- Working knowledge of basic accounting principles
- Ability to travel frequently with overnight stays
- Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email, and internet
- Flexibility to respond to community needs during non-business hours
- Must have a valid drivers license
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental and Vision Plans
- On-Site Fitness Center
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life, Accidental Death & Dismemberment Insurance and Dependent Life
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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