Calendar Management, Call Center Evaluation, Call Centers, Call Volume, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Genetics, Maintain Compliance, Performance Metrics, Quality Assurance, Reimbursement, Scripting (Scripting Languages), Team Player, Telephone Skills, Time Management, Top Sales Rep
As our Intake Admin, you'll be the friendly, upbeat voice our customers hear first. This role is full-time until October 31st and involves managing phone communications, handling work order entries, and ensuring customer concerns are addressed to provide the correct resolution, all while maintaining a warm and personable approach. Pay potential: $18+ per hour
Key Objectives
- Ensure timely and professional handling of all calls about customer inquiries
- Support the overall efficiency of the call center through effective coordination and communication
Responsibilities
- Answer incoming calls and respond to customer inquiries courteously and efficiently
- Assist customers by listening to their needs and addressing questions with a helpful, upbeat attitude
- Schedule service appointments and coordinate the next correct steps for each customer
- Escalate urgent or unresolved issues to supervisors or designated team members
- Perform data entry and maintain logs of all incoming calls and actions taken
- Follow scripts and protocols for intake to ensure consistency and compliance
- Record customer information, vehicle details, and service needs accurately into the CRM system
What you’ll bring
- Exceptional communication skills, with a confident and friendly phone presence
- Ability to work independently and as part of a collaborative team
- Availability to work weekends
- High attention to detail and accuracy.
- Strong computer knowledge and data entry skills
- Ability to pass a background and drug test
- Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
- Previous experience in a call center or customer service is a plus but not required
- Must be able to work some weekends
Expected Results
- 95%+ accuracy in data entry for customer intake forms
- Support call center KPIs including call volume, resolution time, and quality assurance scores
- 100% of inbound calls logged and routed appropriately
- Reduction in missed or misrouted calls
- Consistently high customer satisfaction scores for initial interactions
- Improved coordination and communication between departments
Resources
- Access to CRM and call management software.
- Company email and communication platforms
- Scripts, call guides, and escalation matrices.
- Ongoing support from supervisors and team leads.
- Training on RV products, dealership procedures, and intake protocols.
- Opportunities for professional development and advancement.
Who we are
Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Perks
- Employee discounts
- Gym membership reimbursement
- Opportunities for advancement
- Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.