Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
- Support Servers and the Front of House team in delivering a seamless, welcoming, and efficient dining experience.
- Deliver food orders from the kitchen to guests promptly and accurately while maintaining presentation, temperature, quality, and timing standards.
- Verify food orders for accuracy, completeness, appropriate accompaniments, and special requests prior to delivery.
- Maintain knowledge of The Café menu, including ingredients, allergens, preparation methods, garnishes, and daily offerings.
- Understand the culinary philosophy and New Orleans influences represented by Chef Emeril Lagasse at The Café.
- Communicate special requests, dietary restrictions, allergies, and modifications accurately between Culinary and Front of House teams.
- Assist with food and beverage service while maintaining established service standards.
- Anticipate guest needs and respond promptly and professionally to guest requests.
- Assist Servers with pre-bussing, clearing, resetting, and maintaining tables.
- Safely transport food, beverages, dishes, glassware, utensils, trays, and service equipment throughout operational areas.
- Maintain cleanliness, organization, and appropriate stock levels at expo areas, service stations, dining areas, and back-of-house pathways.
- Communicate effectively with Servers, Culinary, Stewarding, Host, and other Food & Beverage colleagues.
- Assist with VIP experiences, special events, and high-volume periods as assigned.
- Maintain familiarity with Fairmont New Orleans amenities, services, outlets, and events.
- Follow all food safety, sanitation, health, and workplace safety policies and procedures.
- Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.
- Assist with opening and closing duties, stocking, cleaning, and side work.
- Demonstrate teamwork, professionalism, and a genuine commitment to guest satisfaction.
- Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
- Perform additional duties as assigned.
- Previous restaurant, food runner, busperson, café, banquet, hospitality, or guest service experience preferred.
- Luxury hotel or upscale dining experience is an asset.
- Passion for food, beverage, hospitality, and creating memorable guest experiences.
- Strong communication and teamwork skills.
- Excellent attention to detail and organizational abilities.
- Ability to work efficiently in a fast-paced environment.
- Ability to remain professional and composed during high-volume service.
- Positive attitude with a willingness to learn and grow.
- Professional appearance and polished demeanor required.
- Ability to follow instructions and operational procedures consistently.
- Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts.
- Must be legally authorized to work in the United States.
- Must possess or be able to obtain required Louisiana food safety certifications.
All your information will be kept confidential according to EEO guidelines.